Summary
Overview
Work History
Skills
Timeline
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Catherine Rhodes

Marysville,WA

Summary

Results-driven Administrative Professional with over 15 years of experience supporting executives and teams in optimizing office operations. Expertise in streamlining processes, utilizing advanced administrative tools, and delivering high-level customer service. Strong communicator and proactive problem solver with a proven track record of prioritizing tasks and meeting deadlines in fast-paced environments. Committed to enhancing productivity and efficiency through effective multitasking and organization.

Overview

11
11
years of professional experience

Work History

Executive Office Manager

Refreshing USA, LLC.
Everett, WA
01.2020 - Current
  • Streamlined office operations, increasing efficiency through the implementation of updated processes and technologies.
  • Directly supervised and trained a team of 10 administrative staff onsite and virtually, with the focus of improving productivity and accuracy.
  • Streamlined company expense policy, saving $20,000 annually by reducing fees, and improving efficiency.
  • Implemented tighter controls to prevent unauthorized expenses.
  • Provided daily operational support to 45 branches and over 300 employees, ensuring seamless workflow and productivity.
  • Assisted executive leadership with calendar management, travel, correspondence, and daily operations, enhancing overall functionality.
  • Managed day-to-day administrative responsibilities, including permits, business licensing, and entity management, ensuring compliance, and business functionality.

Front Desk Manager

Smokey Point Motor Inn
Arlington, WA
01.2018 - 01.2020
  • Supervised daily front desk operations, ensuring exceptional guest service, and smooth check-in/check-out processes.
  • Trained and managed front desk staff, fostering a customer-focused environment, and maintaining operational standards.
  • Resolved guest complaints promptly and professionally, enhancing guest satisfaction and loyalty.
  • Managed room inventory and reservations using property management systems, optimizing occupancy rates.
  • Handled financial transactions, including cash reconciliation, invoice processing, and end-of-day reports.
  • Collaborated with housekeeping and maintenance teams to ensure room readiness and property upkeep.

Family Caregiver

Employment Gap
01.2016 - 01.2018
  • Focused on personal growth and caring for an ailing family member.

Customer Support Representative

Shield Healthcare
Valencia, CA
01.2014 - 01.2016
  • Handled incoming and outgoing customer service calls (an average of 75 per shift).
  • Clarified product options for customers, ensuring they had a full understanding to maximize their order experience.
  • Resolved common customer concerns.
  • Efficiently input customer order data into the CRM platform, maintaining accuracy.
  • Processed documentation requests for initial orders, renewals, and addendums.
  • Met monthly performance expectations, as assigned by management.

Skills

  • Microsoft Office Proficiency
  • Experienced with Mondaycom
  • Google Workspace Proficiency
  • Proficient in Siebel Applications
  • QuickBooks Proficiency
  • Experience with Adobe Tools
  • AS400
  • Travel arrangements
  • Bookkeeping

Timeline

Executive Office Manager

Refreshing USA, LLC.
01.2020 - Current

Front Desk Manager

Smokey Point Motor Inn
01.2018 - 01.2020

Family Caregiver

Employment Gap
01.2016 - 01.2018

Customer Support Representative

Shield Healthcare
01.2014 - 01.2016

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Catherine Rhodes