Catherine Rice
Round Rock,USA
Summary
Organized and results-oriented professional with a background in criminal justice and client services, currently completing a Master’s in Project Management. Experienced in legal research, case analysis, stakeholder communication, and operational support. Skilled in managing priorities, analyzing complex data, and collaborating across teams to achieve efficient and compliant outcomes. Passionate about driving process improvements and contributing to strategic objectives, with a goal of leading impactful projects and optimizing processes in the future.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Mitigation Specialist
Cofer Connelly, PLLC
05.2024 - Current
- Collaborated with legal teams to develop case strategies by delivering in-depth mitigation reports that supported favorable outcomes.
- Analyzed legal records, evidence, and client histories to identify risk factors, behavioral patterns, and strategic opportunities.
- Led stakeholder interviews with clients, families, and experts to gather insights and build a comprehensive view of each case.
- Authored research-based reports synthesizing psychological, social, and historical data to support sentencing recommendations.
- Presented findings to courts and attorneys, translating complex information into actionable guidance for legal negotiations.
- Stayed current on legal standards and best practices, applying research to continuously enhance mitigation strategies.
- Connected clients with support services, aligning rehabilitation resources with individual needs and case objectives.
Pre-sentence Investigation Writer
Williamson County CSCD
05.2023 - 05.2024
- Conducted interviews with key stakeholders to gather and validate critical data for case assessments, supporting informed legal and programmatic decisions.
- Synthesized complex background information, including criminal history, behavioral patterns, and psychosocial factors, to perform risk assessments and identify rehabilitation needs.
- Prepared detailed, data-driven reports with actionable recommendations aligned with public safety goals, legal standards, and individualized intervention strategies.
Lead Toddler Teacher
The Learning Experience
12.2022 - 05.2023
- Planned and managed daily classroom schedules and curriculum, balancing developmental goals with engaging educational activities and behavior support.
- Supervised and mentored assistant teachers, ensuring smooth operations and alignment with early childhood education standards.
- Collaborated with parents and staff to communicate progress, address concerns, and adapt strategies to individual and group needs.
- Maintained records, ensured safety compliance, and contributed to continuous improvement in classroom management and curriculum development.
Client Care Supervisor
Natera
02.2020 - 12.2022
- Led a team of client care representatives, ensuring high-quality service and timely resolution of inquiries related to genetic testing, billing, and results.
- Coordinated team schedules and workflows to meet service goals while maintaining compliance and client satisfaction.
- Trained and coached team members, providing feedback to support continuous improvement in service delivery.
- Resolved complex client issues, collaborating with cross-functional teams to ensure effective solutions.
- Ensured compliance with HIPAA and regulatory standards in all client interactions.
- Monitored performance metrics and client feedback to drive process improvements and increase team efficiency.
- Developed and implemented best practices to streamline operations and boost productivity.
Client Care Specialist
Natera
01.2018 - 02.2020
- Served as primary contact for clients and providers, resolving inquiries related to genetic testing, billing, and results via phone, email, and chat.
- Translated complex processes into clear information, enhancing client understanding and supporting informed decisions.
- Maintained accurate data in internal systems while ensuring HIPAA and CLIA compliance.
- Collaborated with lab, billing, and sales teams to troubleshoot issues and deliver timely resolutions.
- Escalated complex concerns appropriately, helping mitigate risk and streamline service workflows.
- Documented client interactions and outcomes to support continuity of care and follow-up.
- Identified recurring issues and recommended improvements to enhance service and communication.
- Managed test orders from start to finish, ensuring accuracy, tracking, and resolution.
Education
Master of Science - Project Management
Sam Houston State University
Huntsville, TX05.2025
Bachelor of Science - Criminal Justice
Sam Houston State University
Huntsville, TX12.2022
Skills
- Project Planning & Task Coordination: Skilled in managing timelines, delegating tasks, and ensuring project milestones are met efficiently
- Workflow Optimization & Process Improvement: Experienced in identifying inefficiencies and streamlining processes to improve operational productivity and quality
- Stakeholder Communication & Relationship Management: Strong in managing relationships and facilitating clear communication between teams and clients to drive project success
- Cross-Functional Team Collaboration: Collaborates effectively with diverse teams, ensuring smooth execution and alignment with project goals
- Research, Data Analysis & Report Writing: Conducts thorough research and data analysis to support decision-making, and produces clear, actionable reports for stakeholders
- Compliance & Risk Management: Ensures adherence to industry standards and regulatory requirements while assessing and mitigating potential project risks
- Project Management Tools & Software: Proficient in Microsoft Office Suite, Microsoft Project, Salesforce, Slack, Zoom, and CRM systems to enhance team productivity and project tracking
Certification
Quality Management Tools
Timeline
Mitigation Specialist
Cofer Connelly, PLLC
05.2024 - Current
Pre-sentence Investigation Writer
Williamson County CSCD
05.2023 - 05.2024
Lead Toddler Teacher
The Learning Experience
12.2022 - 05.2023
Client Care Supervisor
Natera
02.2020 - 12.2022
Client Care Specialist
Natera
01.2018 - 02.2020
Bachelor of Science - Criminal Justice
Sam Houston State University
Master of Science - Project Management
Sam Houston State University
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