Summary
Overview
Work History
Languages
Education
Websites
Timeline
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Catherine Rivadeneyra

Bend,OR

Summary

Client Stats:

Highest Viewed TikTok: 2.4M Views @lavishlockstampa

Highest IG Follower Count: 16k Followers @shane.dennnis

Fastest Growing IG Account: @onsiteconstructiontampa

Fastest Growing IG Engagement: @pulse.personaltraining


About Me:

Seasoned Social Media Manager with a history of success through organic social media growth for multiple clients. Excellent understanding of market conditions paired with an organized nature and critical thinking skills to advise on top trending social media strategy. Passionate about working directly with local business owners to portray the company's mission across all social media platforms.


Specialties: Instagram, TikTok, FB, Twitter, Pinterest.

Overview

9
9
years of professional experience

Work History

Social Media Manager

Daisy Daily & Co.
Bend, OR
10.2017 - Current
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Crafted dynamic content marketing pieces for broad client base to drive consumer awareness of brands.
  • Created original videos for reels/tiktok and managed social channels to strengthen company reputation.
  • Created dynamic graphics and pieces to increase website and social media traffic.
  • Implemented strategies and tactics to grow followers on social media channels.
  • Used WordPress to update content, images and pages on clients websites.
  • Created website content with SEO keywords drawn from Google Analytics.
  • Developed marketing content such as brochures, flyers, waiting room videos, branded merch and promotional materials for cohesive branding.
  • Identified target audiences to analyze characteristics, behavior and media habits.
  • Customized brand message to reach and capture target audience interest and drive engagement.

Technical Support Representative

Media Temple
Los Angeles, CA
10.2015 - 12.2017
  • Monitored systems in operation and input commands to troubleshoot areas.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Integrated Salesforce CRM and other customer relationship management software into support operations.
  • Conducted in-depth product and issue resolution research to address customer concerns.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Provided support for networking protocols and characteristics.
  • Built and maintained internal knowledge bases for support products to expand available feedback and performance data.

Crew Member

Trader Joe's
Tampa, FL
08.2013 - 07.2015
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.

Languages

English
Native or Bilingual
Spanish
Professional Working

Education

Bachelor of Business Administration - BBA

Southern New Hampshire University '20

Timeline

Social Media Manager

Daisy Daily & Co.
10.2017 - Current

Technical Support Representative

Media Temple
10.2015 - 12.2017

Crew Member

Trader Joe's
08.2013 - 07.2015

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Catherine Rivadeneyra