Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Catherine Rivera

Buffalo,NY

Summary

Dynamic and results-driven professional with extensive experience at Walmart, excelling in customer service and team leadership. Proven track record in waste reduction and compliance enforcement, enhancing operational efficiency. Skilled in cash handling and employee engagement, fostering a collaborative environment that boosts team performance and customer satisfaction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Deli/Bakery Supervisor

Walmart
07.2023 - Current
  • Increased customer satisfaction by maintaining a clean and organized workspace.
  • Trained new employees in bakery procedures, ensuring consistent performance standards across the team.
  • Greeted customers, answered questions and provided great customer experiences.
  • Packaged and labeled products, checked for accurate pricing and made sure signs were visible.
  • Reduced waste by closely monitoring inventory levels and implementing proper rotation techniques.
  • Enhanced bakery operations by effectively supervising and coordinating staff duties.
  • Maintained inventory control and ordered supplies on monthly basis.
  • Implemented safety protocols to reduce workplace accidents and maintain compliance with industry regulations.
  • Performed sanitary inspections of counters, displays and floors to maintain clean appearance at all times.
  • Evaluated employee performance, identifying areas for improvement and providing constructive feedback as needed.

Cashier Manager

Walmart
06.2021 - 07.2023
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Built positive relationships with customers to increase repeat business.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
  • Developed cashier schedules to maintain adequate staffing levels during peak hours, maximizing efficiency of operations.
  • Promoted a safe working environment with thorough adherence to company policies and safety protocols.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Lobby Attendant

Embassy Suites
09.2017 - 04.2019
  • Monitored lobby activity and reported any suspicious behavior to hotel security, maintaining a safe environment for all visitors.
  • Maintained a clean and inviting lobby area for guests, ensuring a positive first impression of the establishment.
  • Assisted guests with luggage and other belongings, contributing to a seamless check-in experience.
  • Organized the daily distribution of newspapers and other publications to guests'' rooms, providing timely access to important information.
  • Provided accurate directions and local recommendations to guests, supporting their overall enjoyment during their stay.

Education

Task Exam/ GED
Buffalo, NY

Skills

  • Money Management
  • Sanitation procedures
  • Paperwork processing
  • Product display
  • Waste reduction
  • Food allergen awareness
  • Compliance enforcement
  • Bakery operations
  • Employee engagement
  • Food management experience
  • Supervisory experience
  • Cafe inventory
  • Food quality standards hygiene
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking
  • Reliability
  • Excellent communication
  • Active listening
  • Food safety
  • Cash handling
  • Food preparation
  • Safety procedures
  • Hygiene practices
  • Sanitation standards

Certification

Food Safety

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Deli/Bakery Supervisor

Walmart
07.2023 - Current

Cashier Manager

Walmart
06.2021 - 07.2023

Lobby Attendant

Embassy Suites
09.2017 - 04.2019

Task Exam/ GED

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Catherine Rivera