Catherine Robertson
Marietta,GA
Summary
Dynamic CAT Desk Adjuster with extensive experience at Crawford, adept at utilizing Xactimate to drive prompt settlements and resolve supplement claims. Recognized for exceptional customer service and effective communication with contractors, ensuring swift resolutions. Proven ability to negotiate and finalize claims efficiently, contributing to enhanced client satisfaction. Licenses AL, MS, LA, TX, FL, NC, AK, NY
Overview
16
16
years of professional experience
Work History
Quality Assurance Analyst/File Reviewer
Assurant
Atlanta, GA
09.2023 - 03.2025
- Facilitated prompt resolution of supplement claims related to CAT events.
- Leveraged Xactimate, Xactanalysis, PBLR, Right Answer to streamline supplement resolution.
- Deliver exceptional service to policyholders.
- Assisted other members of the QA team in identifying areas for improvement in processes and procedures.
- Created comprehensive test cases based on technical specifications or customer requests.
- Reported issues in a timely manner with accurate descriptions and steps to reproduce them.
CAT Desk/Field Adjuster
StockStarters Claims
Marietta, GA
11.2018 - 05.2022
- Leveraged Xactimate to expedite claim settlements.
- Facilitated successful resolution of claims using comprehensive analysis and evaluation processes.
- Effectively and swiftly finalized supplements by communicating with insureds and their contractors.
- Mitigated non-weather related water loss incidents successfully.
- Handled complex large loss claims.
- Developed skills for resolving conflicts through ADR methods.
Property Field Adjuster/Partner
Southern Fidelity
Atlanta, CA
10.2014 - 10.2018
- Conducted property inspections.
- Detailed coverage, liability and reasons for denial of claims to policyholders, attorneys and third-party providers.
- Finalized supplements for insureds, communicated effectively with contractors for swift resolve.
Construction Project Manager/Realtor
Century Fidelity
Marietta, GA
01.2009 - 09.2013
- Project Manager for construction of new homes
- Purchase materials for homes, manage contracts and negotiations
Education
Master of Arts - Educational Administration/Leadership
California State University - Dominguez Hills
Carson, CA05.2000
Bachelor of Science - Agriculture Economics
Southern University And A & M College
Baton Rouge, LA05.1991
Skills
- Skilled in Xactimate utilization
- Experienced in Supplements
- CAT desk and field adjusting
- Rope and harness certified
- Excellent customer service skills
- Flood experience
- Quality Assurance and File Reviewer experience
Timeline
Quality Assurance Analyst/File Reviewer
Assurant
09.2023 - 03.2025
CAT Desk/Field Adjuster
StockStarters Claims
11.2018 - 05.2022
Property Field Adjuster/Partner
Southern Fidelity
10.2014 - 10.2018
Construction Project Manager/Realtor
Century Fidelity
01.2009 - 09.2013
Master of Arts - Educational Administration/Leadership
California State University - Dominguez Hills
Bachelor of Science - Agriculture Economics
Southern University And A & M College
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