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Catherine Rosselli-Rodriguez
Administrative Clerk
Newnan,GA
Summary
Administrative Assistant with over 9 years of successful experience in customer relations and . Recognized consistently for performance excellence and contributions to success in administrative customer service industry. Strengths in record keeping and customer relations. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
1
1
year of post-secondary education
9
9
years of professional experience
Work History
Administrative Clerk
Coweta County School System
Newnan, GA
12.2016 - Current
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Developed improvements to enhance business reporting capabilities, support success training processes and track district goals.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Generated documents necessary for internal meetings.
Assistant Store Manager
Taco Bell Restaurant
Newnan, GA
04.2012 - 11.2016
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Attained expert level of product knowledge.
- Responded to customer concerns, working with manager to raise customer satisfaction ratings.
Education
Esthetician - Skin Therapy
West Georgia Technical College
La Grange, GA 08.2015 - 04.2016
Skills
Customer follow-up
Software
Timeline
Administrative Clerk
Coweta County School System
12.2016 - Current
Esthetician - Skin Therapy
West Georgia Technical College
08.2015 - 04.2016
Assistant Store Manager
Taco Bell Restaurant
04.2012 - 11.2016
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