Summary
Overview
Work History
Education
Skills
Timeline
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Catherine Rodriguez

Fort Stockton,TX

Summary

  • Dynamic and results-oriented professional with extensive experience as a Manager's Assistant at Sonic, adept in financial management and customer relationship management. Excelled in boosting cash handling accuracy and fostering strong customer loyalty through exceptional service. Proven track record in staff development and driving business growth, with a keen focus on surpassing performance goals.
  • Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
  • Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
  • Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

1
1
year of professional experience

Work History

Manager's Assistant

Sonic
01.2024 - Current
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.

Education

Associate of Arts - Speech-Language Pathology

Midland College
Midland, Texas, TX
05-2025

High School Diploma -

Fort Stockton High School
Fort Stockton, TX
05-2025

Skills

  • Customer service
  • Money handling
  • Staff training and development
  • Staff supervision
  • Sales strategies
  • Customer relationship management (CRM)
  • Staff management
  • Financial management
  • Team motivation
  • Time management
  • Problem-solving
  • Multitasking and organization
  • Team leadership
  • Strategic thinking
  • Adaptability and flexibility
  • Verbal and written communication
  • Scheduling and planning
  • Decision-making
  • Employee supervision
  • Conflict resolution
  • Recruitment and hiring

Timeline

Manager's Assistant

Sonic
01.2024 - Current

Associate of Arts - Speech-Language Pathology

Midland College

High School Diploma -

Fort Stockton High School

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Catherine Rodriguez