Catherine Romero
Syracuse,NY
Summary
Dynamic professional with a proven track record at Pearson Professional, adept in cash handling and customer service. Excelled in enhancing operational efficiency and fostering teamwork. Known for exceptional communication skills and the ability to multitask effectively, ensuring seamless experiences for clients and colleagues alike.
Overview
3
3
years of professional experience
Work History
Bingo Cashier
Turningstone
06.2024 - Current
- Provided support in maintaining a clean, organized work area that facilitated an enjoyable experience for both customers and staff members.
- Ensured smooth transactions for players by proficiently handling cash, checks, and credit card payments.
- Supported overall event success by assisting in the organization and execution of special Bingo events or promotions.
- Ensured timely payouts to winners while adhering to company guidelines and legal regulations governing Bingo games.
Wheelchair Agent
Airport
06.2024 - Current
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
- Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.
- Collaborated with other wheelchair agents to ensure adequate coverage during high-demand periods, fostering a positive team dynamic.
Customer Service/ Server
Johnny Rockets Restaurant
01.2023 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Test Administrator
Pearson Professional
01.2022 - 12.2022
- Improved testing environment by organizing and managing all necessary materials and resources.
- Assisted in the evaluation of existing processes, recommending improvements that ultimately increased efficiency within the department as a whole.
- Participated in ongoing quality assurance initiatives, contributing valuable insights into optimizing current test administration methodologies.
- Delivered reliable support during high-volume periods such as midterms or finals weeks – assisting with room setup, technology troubleshooting, or any additional tasks as needed.
Interpreter
Language Today
09.2021 - 12.2022
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
Education
BBA - Managment~Awards GPA 3.50 Honor Student
Interamericana University
Fajardo, Puerrto Rico 0073805.1996
Skills
- Cash Handling
- Cash handling expertise
- Currency Exchanges
- Records Maintenance
- Currency counting
- Customer Service
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Excellent Communication
- Reliability
- Multitasking Abilities
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bingo Cashier
Turningstone
06.2024 - Current
Wheelchair Agent
Airport
06.2024 - Current
Customer Service/ Server
Johnny Rockets Restaurant
01.2023 - 05.2023
Test Administrator
Pearson Professional
01.2022 - 12.2022
Interpreter
Language Today
09.2021 - 12.2022
BBA - Managment~Awards GPA 3.50 Honor Student
Interamericana University
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