CATHERINE ROSALES
Dallas,TX
Summary
A dedicated professional with a proven record in sales, office management, organization and administration. Strong orientation in customer service and satisfaction. Able to work under pressure in a fast-paced, multiple-project, time-sensitive environment. Proficient in various computer programs as well as accounting procedures.
Overview
18
18
years of professional experience
Work History
Sales Partner
HILTON WORLDWIDE SALES
2012.11 - 2018.03
- Partners with Hilton Worldwide Director to act as liaison between Group Customer and Hilton Worldwide Hotels as it relates to sending and responding to leads, follow up activity and finalizing bookings.
- Offers consultative hotel solutions for leads and events to Group Customers.
- Establishes and maintains strong relationships with Internal and External Customers through ongoing telephone and written communication.
- Works in accordance with National Group Account Owner and related NSO team on customer events and/or special projects.
- Achieve individual booked revenue quotas for all Hilton Worldwide Hotels.
- Achieve lead volume and conversion percentage quotas.
- Maintain high levels of customer service adhering to Hilton policy and procedures as well as following established Best Practices.
- Participates in hotel presentations and training programs to maintain updated product knowledge and sales skills.
- Responsible for submitting daily, weekly and monthly activity reports relating to leads generated, priority active leads (hit lists) booked revenue, client contact, and account activity.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Used customer insights to develop innovative sales strategies to increase sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated new leads through networking and attending industry events.
- Negotiated contracts with clients and developed relationships with key personnel.
- Built relationships with customers and community to promote long term business growth.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Presented professional image consistent with company's brand values.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Achieved or exceeded company-defined sales quotas.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Stayed current on company offerings and industry trends.
- Negotiated prices, terms of sales and service agreements.
- Attended monthly sales meetings and quarterly sales trainings.
- Recorded accurate and efficient records in customer database.
- Kept detailed records of daily activities through online customer database.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Contributed to team objectives in fast-paced environment.
- Met existing customers to review current services and expand sales opportunities.
Executive Administrative Assistant/ Accounting
HILTON ANATOLE HOTEL
2006.08 - 2012.11
- Provide Administrative support for Director of Finance, Assistant Director of Finance and various departments such as receiving, screening and assisting visitors, answering telephones and appropriately notifying appropriate individuals, takes and relays accurate messages, and resolving range of administrative problems and inquiries.
- Reconcile company bank accounts daily, for month end reports, update and distribute over/short reports.
- Responsible of receiving, reviewing, tracking and depositing all checks payable to hotel for event functions, hotel reservations & Health Club memberships.
- Monitor & update all leases, licenses, permits and agreements obtained by Hilton Anatole and Partners to assure that all are in current status.
- Research, analyze and compile data and figures for presentations and proposals including financial statements.
- Schedule and Coordinates meetings, appointments, events, conferences, travel and lodging arrangements, and performs other duties related to job and maintaining Executive Director of Finance calendar.
- Transcribe dictation-covering subjects of highly technical and/or confidential nature.
Payroll Clerk/Accounts Receivable/Catering Clerk
HILTON ANATOLE HOTEL
2000.07 - 2006.08
- Processes hours and payroll for hotel team members
- Reviews accuracy of payroll and deductions and reports all discrepancies to supervisor.
- Prepares payroll reports, conducts annual record retention procedures, and assists in processing quarterly, year-end closings (Disability, W-2's)
- Assist in monthly house bank count, file all payroll reports and ensure their timely return.
- Verifies direct billing privileges and set up accounts for Organizations hosting events at hotel.
- Maintains accounts receivable records for organizations, such as preparing customer statements, bills and invoices, reconciling expenses to general ledger, and handling basic client inquiries.
- Monthly inventory checks, aging reports, updating member files and cancellations.
- Daily posting of all payments received for Accounts Receivable and Health Club Member accounts, adjustments to post misapplied checks, billing errors, and debits.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained payroll information by calculating, collecting, and entering data.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Completed payroll accurately and timely to meet employee expectations.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Maintained confidentiality of employee records and payroll information.
- Maintained payroll information by calculating, collecting, and entering data.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
- Maintained confidentiality of employee records and payroll information.
Skills
- Proficiencies in Microsoft Office, Word, Excel
- Office Supplies and Inventory
- Office Equipment Proficiency
- Concentration and Speed
- Works Well with Others, Willingness to Work as a Team
- Filing
- Dependable and Adaptable
- Coordination
- Data Entry
- E-Mail and Telephone Communication
- Face to Face Customer Service
- Client Billing
- Team Collaboration
- Stress Tolerance
- Records management
- Client Service
Timeline
Sales Partner
HILTON WORLDWIDE SALES
2012.11 - 2018.03
Executive Administrative Assistant/ Accounting
HILTON ANATOLE HOTEL
2006.08 - 2012.11
Payroll Clerk/Accounts Receivable/Catering Clerk
HILTON ANATOLE HOTEL
2000.07 - 2006.08
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