Summary
Overview
Work History
Education
Skills
Volunteer Activities
Licensure
Timeline
Generic

Catherine Rowan-Collier, DVM, MBA

Freeport,FL

Summary

Seasoned veterinary practitioner and MBA holder, experienced in veterinary practice start-up ownership and management/marketing in human medicine, including software sales and insurance. Seeking a creative opportunity with a pet care company valuing innovation and operational excellence, and passionate about being best in class within market. Strengths include professionalism, exemplary communications, servant leadership and team mentoring. Well-versed in employee and leadership collaboration, cross-pollination with other departments/divisions to recognize new and growth business opportunities, establishment of new processes to drive results, data mining, and analysis of emerging market trends. Organized and dependable candidate successful at managing multiple priorities in a growth environment with a positive attitude.

Overview

41
41
years of professional experience

Work History

Pet Health Lead

Chewy
12.2020 - Current
  • Serve as a liaison between the Veterinary Service Managers and assigned group of Pet Health Representatives. Duties include support of the "Connect with a Vet" (CWAV) service, assisting with daily tasks and duties assigned from the VSMs, and assisting PHR with questions or issues that may arise.
  • Be a present form of leadership for the CWAV team during daily operations.
  • Support operations and deliver exceptional customer to all internal and external stakeholders.
  • Train and assist management regarding new protocols, creating a milieu to foster ideas and creative flow, and gather workflow information about assigned team members to assist with annual review.
  • Promote team engagement and communication via monthly 1: 1meetings with team members and facilitate a monthly team meeting that includes senior manager.
  • Proficient computer skills and ability to multi-task.
  • Manage and support team of veterinary professionals during evening and weekend shifts to facilitate breaks, answer clinical and customer service-related questions, and troubleshoot IT issues.
  • Support operations by chatting with pet parents regarding concerns about their pet, provide targeted education, suggest the next best step for care, and provide an exemplary customer experience.
  • Use critical thinking to recognize and define problems and opportunities, evaluate solutions and make decisions.
  • Consult with regional managers as needed for technical or personnel concerns.
  • Continuous learning posture with application to daily tasks towards improve chat efficiency and team productivity.
  • Started as a contractor veterinary consultant December 2020, became shift lead August 2021, hired as Pet Heath Representative April 2022, promoted to Pet Health lead October 2022.

Associate Veterinarian

Emerald Shores Pet Hospital
02.2018 - 04.2022
  • Provide preventive, medical, surgical, and dental care to dogs and cats in private practice.
  • Supervise, train, and motivate paraprofessional staff.
  • Exemplary communication with internal and external customers/team.
  • Propose, select and implement best choice for electronic medical records to improve animal care and professionalism.
  • Improve animal wellbeing by educating and collaborating with pet parents on care strategies and treatment options, including behavior and nutritional concerns.
  • Coordinate referral care to board-certified specialists for advanced care.

Clinical Veterinarian

United States Government (civilian)
06.2017 - 02.2018
  • Provide preventive care, chronic disease management, and emergency medicine in small animals owner by active duty and retired military personnel.
  • Provide emergency care to military working dogs in absence of active-duty veterinarian.

Animal Shelter Veterinarian

Walton County Sheriff's Office, Animal Services
02.2015 - 05.2017
  • Overall responsibility for the health and welfare of small and large animals within the shelter, including sterilization surgeries, illness care.
  • Develop protocols and SOP's for preventive care, emergency care, anesthesia and surgical care, disinfection, and isolation of infectious disease cases.
  • Manage departmental budget, direct and train paraprofessional staff.
  • Collaborate with Animal Control division on the medical evaluation and care of animal cruelty and neglect cases.
  • Coordinate with volunteers to provide medical care for those animals going to foster or being adopted.
  • Assess animal behavior to create online and paper profiles for potential adopters to increase shelter throughput and reduce euthanasia numbers.

Supervisory Public Health Veterinarian

United States Government (Dept. Of Agriculture)
02.2013 - 01.2015
  • Government official with overall responsibility for ensuring regulatory compliance during the slaughter and processing of poultry.
  • Inspect birds for potential foreign animal diseases prior to slaughter and ensure compliance with all humane regulations and guidelines.
  • Manage 12 inspectors and maintain open communication with plant management.
  • Collect and organize quality data from multiple sources and disseminated to appropriate individuals.

Owner/Veterinarian

Companion Animal Hospital of Destin
01.2009 - 09.2012
  • Owner of start-up full service solo small animal practice.
  • Develop and manage clinical, administrative, personnel, budgeting, branding/marketing plans, and operating procedures.
  • Selected most appropriate electronic record and practice management software after due diligence.
  • Achieved AAHA accreditation, an industry-wide quality benchmark for veterinary practices.
  • Create and monitor intermittent promotional approaches to increase sales and profit levels.
  • Monitor market conditions to set accurate product pricing and take advantage of emerging trends.

Relief Veterinarian

Self Employed
11.2006 - 01.2009
  • Provide veterinary relief services to area private and corporate practices throughout the Florida Panhandle.
  • Adapt quickly to changing work environments, clinic systems, and teams.
  • Quickly foster warm and trusting relationships with staff and pet parents.

Staff Veterinarian

Emergency Veterinary Clinic
11.2006 - 02.2008
  • Attending veterinarian for emergency cases in an after-hours hospital with a three-county catchment.
  • Proficient at triage, rapid assessment, medical workups and soft tissue surgery.
  • Maintain consistent care of hospitalized pets with other staff clinicians, referring and follow-up veterinarians.
  • Provide compassionate and supportive communications with patient's family throughout the entire care experience.
  • Foster hospital team efficiency and communication.

Associate Veterinarian

Banfield Pet Hospital
06.1998 - 10.2006
  • Provide preventive, medical, surgical, and dental care to dogs and cats in corporate veterinary practices.
  • Promoted to Chief of Staff responsible for a new hospital opening (Florence, KY).
  • Drive pet enrollment in Optimum Wellness Plans to build customer base and retention.
  • Market hospital services by offering informational sessions on pet care to PetSmart customers.
  • Analyze production, staffing, and and inventory trends.
  • Provide staff development/educational activities.

Manager, Provider Relations and Utilization Review

United Healthcare
12.1986 - 05.1994
  • Initial position: manage start-up regional operations in North Carolina, giving recruitment presentations to hospitals, physicians, practice managers, participating in board meetings, periodic reporting to corporate management.
  • Department head in larger Atlanta market with management of Registered Nurses performing utilization review and prior approval of medical procedures/hospitalizations.
  • Oversee contracting of physicians, hospitals, ancillary services as preferred providers and negotiate reimbursement rates.
  • Serve as subject matter expert related to appeals of coverage denials based on certificates of coverage.
  • Collaborated with sales, customer service, and underwriting teams.
  • Compile reports highlighting key metrics to determine trends and identify methods for improving utilization costs.
  • Managed departmental budget.

Regional Account Manager

ANSOS Nurse Staffing Systems
01.1984 - 11.1986
  • Meet with hospital managers and other stakeholders to discuss and ascertain needs for automated nurse scheduling and individualized solutions.
  • Prepare and deliver tailored presentations to hospital management to highlight offerings and secure contract.
  • Maintain current customer satisfaction via regular communications, ongoing education, and effective account management. Monitor service after sale and implemented quick and effective problem resolutions to maintain loyalty.
  • Participate in trade show and other event marketing.
  • Worked independently with minimal supervision within assigned five state territory.

Manager, Nurse Residency Program

Memorial Health
04.1983 - 12.1984
  • Interview, hire, and onboard graduate nurse employees.
  • Develop simulation activities, evidence-based practice project implementation and competency development to further graduate nursing education.
  • Provide didactic and clinical instructions to orient new nurses and to achieve training outcomes, including proper techniques, care standards, operational procedures, and safety protocols.
  • Maximize performance by monitoring daily activities and mentoring team members.
  • Plan and budget accurately to provide project with resources needed to operate smoothly and achieve results.

Education

Doctor of Veterinary Medicine -

University of Georgia
1998

MBA - Marketing

Georgia State University
Atlanta, GA
1990

Bachelor of Arts - Human Resources Management

Saint Leo University
Saint Leo, FL
1984

Associate of Science - Nursing (RN)

Atlantic Armstrong State University
Savannah, GA
06.1980

Skills

  • Self-motivated professional
  • Good listening skills
  • Written Communication
  • Teamwork
  • Flexible & Adaptable
  • Training & Development
  • Multitasking
  • Planning and Coordination

Volunteer Activities

  • Short-Term Mission through Christian Veterinary Mission, Mafikeng, South Africa, 2016. Worked alongside public health veterinary technical students at North-West University's small animal clinic, with emphasis on cross-cultural relationship building. Outreach with the SPCA to provide vaccines and spay/neuter surgeries. Assisted the owner of a private animal rescue in improving their facilities, quarantine & isolation, and medical protocols.
  • Volunteer, Grace Rides, Niceville FL: Assist the staff in providing equine-assisted therapy to children and adults with physical and emotional challenges.

Licensure

Veterinary Medicine, State of Florida, VM7682

Timeline

Pet Health Lead

Chewy
12.2020 - Current

Associate Veterinarian

Emerald Shores Pet Hospital
02.2018 - 04.2022

Clinical Veterinarian

United States Government (civilian)
06.2017 - 02.2018

Animal Shelter Veterinarian

Walton County Sheriff's Office, Animal Services
02.2015 - 05.2017

Supervisory Public Health Veterinarian

United States Government (Dept. Of Agriculture)
02.2013 - 01.2015

Owner/Veterinarian

Companion Animal Hospital of Destin
01.2009 - 09.2012

Relief Veterinarian

Self Employed
11.2006 - 01.2009

Staff Veterinarian

Emergency Veterinary Clinic
11.2006 - 02.2008

Associate Veterinarian

Banfield Pet Hospital
06.1998 - 10.2006

Manager, Provider Relations and Utilization Review

United Healthcare
12.1986 - 05.1994

Regional Account Manager

ANSOS Nurse Staffing Systems
01.1984 - 11.1986

Manager, Nurse Residency Program

Memorial Health
04.1983 - 12.1984

Doctor of Veterinary Medicine -

University of Georgia

MBA - Marketing

Georgia State University

Bachelor of Arts - Human Resources Management

Saint Leo University

Associate of Science - Nursing (RN)

Atlantic Armstrong State University

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Catherine Rowan-Collier, DVM, MBA