Catherine Rubio

Assists with patient duties, including patient relations, check-in or check-out, scheduling, and answering phones. Assists with patient registration duties. Verifies patient demographics and enters changes into the computer system. Directs patient to appropriate waiting areas. Accepts payments for physician/clinic services according to established guidelines. Posts payments and enters charges into computer, utilizing appropriate codes. Generates daily payment reports and verifies cash drawer against report. Provides accurate patient, medical, financial, or procedural information to patients or approved outside entities. May be required to discuss financial arrangements with patients. Receives and directs phone calls. Assists patients and other visitors. Responds to routine inquiries concerning practice services, hours of operation, etc. Ensures that any patient complaints are handled appropriately. Assists with medical records duties as requested.

Check in and scan patient insurance card and driver's license and upload them to the patient's chart. Responsible for collecting co-payments. Arrange follow-up visits, imaging, referral appointments, and pre-authorization when necessary. Print off charge tickets for the next day and ensure all data from billing spreadsheets are on the charge tickets. Perform other tasks and duties as may be added from time to time. Maintain a basic understanding of urology-related conditions, diseases, and procedures. Utilizes good communication skills during interactions with patients and co-workers. Achieves and maintains positive working relationships and rapport with colleagues, physicians, employees, and other healthcare providers to ensure quality delivery and promotion of healthcare.

Assists with patient duties, including patient relations, check-in or check-out, scheduling, and answering phones. Assists with patient registration duties. Verifies patient demographics and enters changes into the computer system. Directs patient to appropriate waiting areas. Accepts payments for physician/clinic services according to established guidelines. Posts payments and enters charges into computer, utilizing appropriate codes. Generates daily payment reports and verifies cash drawer against report. Provides accurate patient, medical, financial, or procedural information to patients or approved outside entities. May be required to discuss financial arrangements with patients. Receives and directs phone calls. Assists patients and other visitors. Responds to routine inquiries concerning practice services, hours of operation, etc. Ensures that any patient complaints are handled appropriately. Assists with medical records duties as requested.

Greeted customers and answered inquiries in a friendly manner. Managed incoming calls, directed them to the appropriate personnel, and took messages when necessary. Prepared and distributed correspondence, reports, and other documents. Scheduled appointments for patients. Performed administrative tasks such as filing, copying, data entry, and scanning documents. Coordinated staff schedule.