Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catherine Rucker-Beltrami

Palm Coast,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals. I am a dependable employee who is able to establish rapport and trust with patients while helping to complete daily living tasks that enhance quality of life. Driven to prioritize individual needs with attention to important details and dedicated to expanding knowledge and responsibilities.

Overview

5
5
years of professional experience

Work History

Direct Support Professional

East Coast Habilitation Options
08.2023 - Current
  • Assisted disabled clients to support independence and well-being.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Developed rapport to create safe and trusting environment for care.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted with daily living activities, running errands, and household chores.
  • Recorded status and duties completed in logbooks for management.

Housekeeping Supervisor

Fairfield By Marriott
05.2021 - 08.2023
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Communicated repair needs to maintenance staff.
  • Managed laundry sorting, washing, drying, and ironing.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
  • Worked with front desk to respond promptly to all guest requests.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Increased employee performance through effective supervision and training.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Evaluated employee performance and developed improvement plans.
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Addressed customer feedback and complaints to maximize satisfaction.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Established and enforced safety protocols and guidelines for staff.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.

Cashier

Pizza Hut
08.2018 - 05.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Upsold additional products and services to customers, increasing revenue.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Cook

Pizza Hut
08.2018 - 05.2021
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Communicated closely with servers to fully understand special orders for customers.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Maintained food safety and sanitation standards.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Managed opening and closing shift kitchen tasks.
  • Monitored food quality and presentation to maintain high standards.

Education

High School Diploma -

Flagler Palm Coast High School
Palm Coast, FL
05.2019

Skills

  • Transportation
  • Care Delivery
  • Client Documentation
  • Patient Management
  • Behavioral Management
  • Direct Patient Care
  • Progress Documentation
  • Client Transportation
  • Behavior Redirection
  • Patient Care
  • Crisis Management
  • Health and Safety Requirements
  • First Aid and Safety
  • Nutrition

Timeline

Direct Support Professional

East Coast Habilitation Options
08.2023 - Current

Housekeeping Supervisor

Fairfield By Marriott
05.2021 - 08.2023

Cashier

Pizza Hut
08.2018 - 05.2021

Cook

Pizza Hut
08.2018 - 05.2021

High School Diploma -

Flagler Palm Coast High School

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