Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catherine Rusk

Boynton Beach

Summary

Skilled in HIPAA compliance and maintaining calm under pressure, I enhanced patient data accuracy and fostered strong relationships at Boca Raton Regional Hospital. Leveraging customer service excellence and healthcare systems navigation, I contributed to a positive, efficient team environment, significantly improving service delivery and patient care quality.

Experienced with patient registration, insurance verification, and data management. Knowledge of healthcare systems and compliance standards.

Overview

9
9
years of professional experience

Work History

Family Nanny

Lisa O'Conner
05.2023 - Current
  • Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
  • Played games, worked on puzzles, and read books to young children.
  • Managed challenging behaviors calmly and effectively.
  • Supported families in maintaining household order by performing housekeeping duties, meal preparation, and laundry tasks.
  • Improved children's social skills with regular playdates and social interactions.

Patient Access Representative

Boca Raton Regional Hospital
03.2016 - 05.2023
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
  • Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.

Education

GED -

West Boca Community High School
Boca Raton, FL
08-2013

Skills

  • Customer service
  • Insurance verification
  • HIPAA compliance
  • Patient registration
  • Multitasking and organization
  • Healthcare systems navigation
  • Calm and effective under pressure
  • Insurance authorizations

Timeline

Family Nanny

Lisa O'Conner
05.2023 - Current

Patient Access Representative

Boca Raton Regional Hospital
03.2016 - 05.2023

GED -

West Boca Community High School

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Catherine Rusk