Catherine Sabella
Rockwall,TX
Summary
Hardworking employee with exceptional customer service, multitasking and time management abilities. Able to handle challenging work, and adapt to situations quickly. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Call Center Representative
Bacon Plumbing, Heating, Air and Electric
02.2025 - 10.2025
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and prompt issue resolution.
- Assisted in training new representatives on systems, processes, and customer interaction best practices.
- Collaborated with team members to develop strategies for improving response times and service quality.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Registered Behavioral Technician
Behavorial Transformations
02.2022 - 02.2025
- Implemented behavior intervention and therapy for clients ranging from 2-24 with Autism Spectrum Disorder/ Down Syndrome.
- Experience with PECS and AAC Device
- Influenced patients' behavior with interaction, counseling or instruction.
- Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
- Developed basic strategies to promote patient safety, wellness and independence.
- Provided excellent service to patients through personable communication.
- Verified patient health history and contact information for chart accuracy.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Documented patient interactions in compliance with HIPAA requirements.
- Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
Receptionist/Secretary
Capital Title of Texas
06.2021 - 02.2022
- Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
- Scheduled appointments and maintained and updated appointment calendars.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Scheduled and confirmed appointments.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Processed payments and updated accounts to reflect balance changes.
- Maintained business office inventory and equipment by checking stock for needed supplies.
Quality Assurance Inspector
NTT Data
02.2019 - 03.2020
- Adhered to safety protocols to minimize equipment damage and avoid injuries.
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
- Sorted finished products into piles depending on quality statuses.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
- Examined products and materials for defects or deviations to remove or discard non-conforming items.
Sales Associate/ Customer Service
Armstrong McCall Beauty Supply
09.2017 - 03.2019
- Used technology resources to assist customers in locating and selecting items.
- Engaged customers in friendly, professional dialogue to determine needs.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Received and displayed product shipments on store retail shelves upon delivery.
- Built and maintained relationships with peers and upper management to drive team success.
- Collected payments and provided accurate change.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Worked with fellow sales team members to achieve group targets.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Education
High School Diploma -
Penn Foster
05.2016
Skills
- Excellent Customer Services
- Verbal and Written Communication
- Adaptability and Flexibility
- Critical Thinking
- Behavior Observation
- Attention to Detail
- Microsoft Office
- HIPAA Requirements
- Medical Records Maintenance
- Behavioral Health
- Organization and Efficiency
- Multi-Line Telephone Skills
- Business Operations Understanding
- Office Equipment Operations
- Meticulous and Organized
- Calendar Management
- Customer Service-Oriented
- Visitor and Customer Relations
- Records Management
- Delivery Coordination
- Inventory Management
- Scheduling and Calendar Management
- Computer Proficiency
- Prioritization and Time Management
- Courteous and Professional
- Reliable and Punctual
- Data Entry
- Records and Test Data Auditing
- Operations Monitoring
- Perceptual Speed
- Rejected Materials Disposal
- Inspection and Testing Reports
- Quality Control
- Processing Payments
- Merchandising Proficiency
- Opening and Closing Procedures
- Computer Skills
- First Aid/CPR
- Reliable & Trustworthy
- People Skills
- Good Work Ethic
- Friendly, Positive Attitude
- MS Word, Excel, Powerpoint
Certification
- Notary Public Of Texas
Notary ID: 13319565-6
Expires: 02/26/2025
Education and Training
-Registered Behavior Technician
-Service Titian
Timeline
Call Center Representative
Bacon Plumbing, Heating, Air and Electric
02.2025 - 10.2025
Registered Behavioral Technician
Behavorial Transformations
02.2022 - 02.2025
Receptionist/Secretary
Capital Title of Texas
06.2021 - 02.2022
Quality Assurance Inspector
NTT Data
02.2019 - 03.2020
Sales Associate/ Customer Service
Armstrong McCall Beauty Supply
09.2017 - 03.2019
High School Diploma -
Penn Foster