Catherine Santiago
Souderton
Summary
Dynamic professional with a strong background in operational coordination and customer service. Proven track record in enhancing efficiency and building key relationships that boost sales. Committed to maintaining high standards of safety and service delivery across multiple locations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Executive Facilities Coordinator
Pennsylvania Manufacturers Association Insurance company
Blue Bell
11.2023 - Current
- Directed strategic initiatives to enhance operational efficiency and service delivery.
- Coordinated meetings, oversaw construction bids, maintained premises, scheduled maintenance for 11 locations, managed proposals, and executed meetings to support operational needs.
- Managed and organized assignments for Directors, ensuring efficient workflow and timely completion of tasks.
- Collaborated with cross-functional teams to develop policy frameworks and guidelines.
- Created reports summarizing progress against organizational goals and objectives.
- Built relationships with key partners and vendors to facilitate successful project outcomes.
Construction Coordinator
Distinctive Outdoor Structures
Colmar
12.2022 - 11.2023
- Coordinated appointments and deliveries, led weekly meetings, attended conferences, provided meeting notes and materials, established client relations, generated invoices, ordered materials, developed proposals, researched products, scheduled employees, liaised with company president, managed incoming department calls, created spreadsheets and addendums.
Director of Operations/Estimator
Cherry Scaffolding
Bensalem
06.2018 - 11.2022
- Managed all office and financial operations, accounts payable and receivable, Hiring, payroll, proposals, scheduling of all projects and human resource matters.
- Trained staff on operational procedures and best practices in scaffolding services.
- Implemented process improvements to streamline workflow and reduce downtime.
- Developed and maintained client relationships to grow business and improve account retention.
- Maintained budgeting documents for accurate tracking of expenses.
- Customer-oriented approach increased sales.
- Maintained detailed reports on sales activities, including daily sales data and customer feedback.
Assistant General Manager
Turning Point
Warrington
09.2016 - 06.2018
- Hired, trained, and coached 50+ staff members on customer service skills, food & beverage knowledge, and health & safety standards in preparation for the July 2015 restaurant grand opening
- Reduced variable costs by 7% through tighter controls on overtime expenditures and inventory waste
- Consistently exceeded monthly sales goals by a minimum of 10% by training FOH staff on upselling techniques and by creating a featured food and beverage program
- Maintained an employee retention rate 25% higher than industry standard through management training programs, periodic performance reviews, and motivational coaching tactics
- Increased the profit margin of select menu items by 15% through switching to a local supplier with lower ingredient costs
Bar Manager
The Pour House
North Wales
09.2015 - 09.2015
- Serving a full liquor bar and 50 beers on tap at high volumes
- Preparing fresh ingredient specialty cocktails
- Opening and closing duties
- Maintaining high levels of service in a fast-paced upscale dining environment
Director of Catering Sales
The Country Club AT Woodmore
09.2010 - 09.2013
- Ordered and created menus and crafted beverages while overseeing Food and Beverage department.
- Managed budgeting, planning, and scheduling across all outlets in F&B department.
- Implemented and maintained high service standards in private country club environment.
Education
Bachelor's degree - Holistic naturopathy
New Eden School
Indianapolis, IN05-2021
Skills
- Facilities management
- Sourcing
- Building maintenance
- Banquet experience
- Retail math
- Facility layout planning
- Budget management
- Project coordination
- Vendor communication
- Sales transaction processing
- Task prioritization
- Bar management
- Content creation
- Leadership
- Document management
- Bar sanitation
- Data entry
- Numeracy
- CRM system proficiency
- Project management software
- Teamwork
- Cash handling
- Vendor management
- Order taking
- Bar supply ordering
- Order placement
- Facilities maintenance
- Construction compliance
- Sales
- Upselling
- Stakeholder engagement
- Bar equipment troubleshooting
- Managing executive calendars
- Proposal writing
- Construction project reporting
- Social media advertising
- Contracts
- Proofreading
- Virtual meeting facilitation
- Ice preparation
- Payroll systems
- Lead generation
- Operating systems
- Accounts Payable
- Interpersonal communication
- Multifamily construction
- Customer Personalization
- Complaint handling
- Cross-functional collaboration
- Customer data entry
- Relationship building
- Canva
- Clerical experience
- Order processing
- Organizational skills
- Microsoft Word
- Schedule management
- Technical Proficiency
- SharePoint
- Unloading
- Correspondence management
- Construction administrative experience
- Team leadership
- Cash register operations
- Communication skills
- WordPress
- Finance
- Staff supervision
- Remote collaboration tools
- Accounts Receivable
- Automation tools
- Process improvement
- Beverage building
- Construction vendor management
- Construction accounting
- Dispatching
- Dietary restriction management
- Customer expectation management
- Microsoft Teams
- Instant messaging app
- Research
- Managing projects
- Sales support
- Communication platforms
- Construction
- Client communication
- Microsoft Excel
- Project leadership
- Spirits experience
- Bar cleaning
- Attention to detail
- Financial record maintenance
- Logo design
- Website management
- Bar safety compliance
- Beverage management
- Salesforce
- Executive administrative support
- Client relations
- Office record organization
- Facility operations
- Bar closing procedure
- Writing skills
- Database software proficiency
- Accounts receivable management
- Subcontractor management
- Event logistics
- Accounting
- Construction milestone scheduling
- HR systems
- Resource allocation
- Databases
- Acuity Scheduling
- Video conferences
- Pricing
- Office activity coordination
- Cocktail shakers
- Beverage recommendations
- Event planning
- Microsoft Outlook
- Google Calendar
- Facility management software
- Presentation preparation
Certification
- Property and Casualty License, 01/01/19
- ServSafe Alcohol Certification
- TIPS
- ServSafe Food Handler Certification
Personal Information
Title: Coordinator
Languages
English
Sales Skills
Influence & Negotiation - Familiar, 05/01/19, Measures a candidate's ability to effectively use influence and negotiation techniques to engage with and persuade customers., https://share.indeedassessments.com/share_assignment/ynu5lopw0lkt3qy3
Work Authorization
Authorized to work in the US for any employer
Timeline
Executive Facilities Coordinator
Pennsylvania Manufacturers Association Insurance company
11.2023 - Current
Construction Coordinator
Distinctive Outdoor Structures
12.2022 - 11.2023
Director of Operations/Estimator
Cherry Scaffolding
06.2018 - 11.2022
Assistant General Manager
Turning Point
09.2016 - 06.2018
Bar Manager
The Pour House
09.2015 - 09.2015
Director of Catering Sales
The Country Club AT Woodmore
09.2010 - 09.2013
Bachelor's degree - Holistic naturopathy
New Eden School