Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
References
Timeline
Generic

Catherine Santos

Fort Walton Beach

Summary

Dynamic General Manager with a proven track record at Chick-fil-A, excelling in team leadership and customer service. Successfully enhanced operational efficiency and elevated customer satisfaction through strategic planning and effective communication. Skilled in payroll administration and training, fostering a motivated workforce dedicated to excellence.

Overview

18
18
years of professional experience
1
1
Certification

Work History

General Manager

Chick-fil-A
Ft Walton Beach
11.2015 - Current
  • Managed accounts payable, accounts receivable, and payroll to ensure financial accuracy.
  • Established positive relationships with guests and employees through effective communication skills.
  • Developed strategies that enhanced operational efficiency and elevated customer satisfaction.
  • Prepared employee schedules to ensure adequate staffing during peak periods.
  • Delegated tasks to staff while setting clear priorities and objectives.
  • Oversaw recruitment, hiring, onboarding, training, scheduling, and evaluation of employees.
  • Monitored ingredient stock levels to guarantee timely delivery of fresh produce.
  • Ensured food preparation, production, and presentation adhered to quality standards.

Assistant Manager

Curves Fitness
Ft Walton Beach
08.2007 - 09.2015
  • Invited individuals of all ages and fitness levels to participate in classes.
  • Promoted sale of gym memberships by educating clients on importance of continued exercise.
  • Performed administrative duties including scheduling appointments, managing membership files, collecting payments from customers.
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
  • Provided motivation to help members stay committed to their health and wellness goals.
  • Monitored progress of clients through regular assessments, provided feedback on performance, and made necessary adjustments to their program as needed.
  • Evaluated member needs, taking into consideration fitness levels and current health conditions.

Education

Some College (No Degree) - Health Sciences

Northwest Florida State College
Niceville, FL

Skills

  • Customer service
  • Inventory management
  • Scheduling and planning
  • Team leadership
  • Payroll administration and timekeeping
  • Training and development
  • Leadership

Accomplishments

4 Time Guardian of the Brand winner for food Safety

Increased sales by 4 million dollars in one year

Certification

  • Serve Safe Manager

Affiliations

  • Reading
  • cooking

References

References available upon request.

Timeline

General Manager

Chick-fil-A
11.2015 - Current

Assistant Manager

Curves Fitness
08.2007 - 09.2015

Some College (No Degree) - Health Sciences

Northwest Florida State College

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