Catherine Schultz
Winnetka,IL
Summary
Dedicated worker offering experience with great customer service (several positive reviews to previous managers on behalf of my interactions with them), money/credit card/billing management, knowledge in computers/data organization, as well as food preparation and handing - demonstrating care and responsibility. Flexible and willing to accommodate in a collaborative team setting and eager to gain more experience while being home for summer as a college student.
Overview
3
3
years of professional experience
Work History
Frozen Yogurt Shop Employee
The Yogurt Shack
Lafayette, CA
04.2021 - 07.2022
- Interacted with customer's during the COVID-19 pandemic in a safe, welcoming, and efficient manner.
- Operated as full-service food provider in The Yogurt Shack establishment by taking orders, preparing their yogurt, and collecting payments at the register (card and cash).
- Maintained work area organization and cleanliness to uphold production levels and safety standards.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Created successful strategies to develop and expand customer sales.
- Operated equipment and tools in full accordance with safety procedures.
- Managed opening and closing the store, including storing money in a safe.
Front Desk Associate
Orinda Country Club
Orinda, CA
10.2019 - 05.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process and offering assistance.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used internal software to process reservations, check-ins and check-outs, and billings.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Calculated billings and posted charges to member accounts, reviewing charges with members or guests.
- Maintained cleanliness and organization of front desk area.
- Managed guest check-in and check-out procedures, reservations and payments.
- Managed customer complaints and rectified issues to complete satisfaction.
Dining Hall Employee
University of Oregon Housing Dining Services
Eugene, OR
01.2022 - 04.2022
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Checked inventory levels and recorded supply usage on log sheets or in company software.
- Observed food safety and sanitation protocols to reduce germ spread.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Restaurant Hostess
Wildfire Steakhouse
Glenview, IL
07.2022 - 09.2022
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and
adjust seating to accommodate groups with special requests. - Monitored seating area and checked restrooms regularly to keep spotless.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
Documented reservations and communicated changes to guests. - Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Assisted managers with quickly resolving service- and food-related issues.
Education
Bachelor of Arts - Psychology
University of Oregon And Loyola University Chicago
Rogers Park, IL05-2025
High School Diploma -
Carondelet High School
Concord, CA05.2021
Skills
- Friendly/Welcoming Customer Service
- Teamwork and Collaboration
- Attention to Detail
- Inventory Management
- Calculating Bills
- Stocking and Replenishment
- Cash Handling
- Ingredient and Food Preparation
- Adaptability and Flexibility
- Cleaning and Sanitizing
- Responsible Inventory Handling
- Stocking and Replenishing
- Store Opening and Closing
- Flexible Schedule
Timeline
Restaurant Hostess
Wildfire Steakhouse
07.2022 - 09.2022
Dining Hall Employee
University of Oregon Housing Dining Services
01.2022 - 04.2022
Frozen Yogurt Shop Employee
The Yogurt Shack
04.2021 - 07.2022
Front Desk Associate
Orinda Country Club
10.2019 - 05.2021
Bachelor of Arts - Psychology
University of Oregon And Loyola University Chicago
High School Diploma -
Carondelet High School
Similar Profiles
James HuetherJames Huether
Store Associate at Yogurt ShackStore Associate at Yogurt Shack
Destinee AmayaDestinee Amaya
Manager at Original Yogurt ShackManager at Original Yogurt Shack
Sanae M. RoweSanae M. Rowe
Team Member at Menchie's Frozen YogurtTeam Member at Menchie's Frozen Yogurt
Cecilia BakerCecilia Baker
Independent Design Work at Studio ProjectIndependent Design Work at Studio Project
Camryn DilligCamryn Dillig
Lifegaurd at Chicagoland Pool ManagementLifegaurd at Chicagoland Pool Management