Catherine Schwartz
Perrysburg
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
27
27
years of professional experience
Work History
Receptionist/Billing Verifier
South Texas Arthritis Care Center
03.2023 - 12.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered phone promptly and directed incoming calls to correct offices.
Receptionist
Monte Vista Small Animal Clinic
06.2021 - 02.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Supervisor on Duty
Family Wellness Center
01.2017 - 12.2018
- Trained employees in essential job functions.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Office Manager
Schwartz Family Chiropractic Center
03.1997 - 12.2016
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Education
Associate of Arts - Interior Design
Bowling Green State University
Bowling Green, OH08.1991
High School Diploma -
Perrysburg High School
Perrysburg, OH06.1987
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer/Client relations
- Scheduling
- Data inputting
Timeline
Receptionist/Billing Verifier
South Texas Arthritis Care Center
03.2023 - 12.2023
Receptionist
Monte Vista Small Animal Clinic
06.2021 - 02.2022
Supervisor on Duty
Family Wellness Center
01.2017 - 12.2018
Office Manager
Schwartz Family Chiropractic Center
03.1997 - 12.2016
Associate of Arts - Interior Design
Bowling Green State University
High School Diploma -
Perrysburg High School
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