Catherine Scurlock

• Coordinated inventory management processes to optimize stock levels and reduce shortages.
• Assisted in training new staff on operational procedures and safety protocols.
• Analyzed sales data to identify trends and improve product placement strategies.
• Implemented process improvements that enhanced workflow efficiency within the team.
• Developed and maintained strong relationships with vendors to ensure timely supply deliveries.
• Oversaw daily operations to ensure compliance with company policies and quality standards.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Generated repeat business through exceptional customer service.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Increased sales through effective merchandising strategies and targeted promotions.
• Facilitated clear communication between employees and upper management through regular meetings and updates.

Delivery Driver to all Customers to ensure they had all parts that were needed.

I also worked front counter to help with Customer needs.

• Delivered automotive parts efficiently to various customer locations.
• Maintained accurate delivery logs and documentation for all shipments.
• Inspected vehicles regularly for safety compliance and maintenance needs.
• Managed inventory levels to ensure timely restocking of delivery supplies.
• Communicated effectively with customers to confirm delivery schedules and address concerns.
• Operated company vehicle in accordance with traffic regulations and safety protocols.
• Assisted in training new drivers on delivery procedures and best practices.
• Streamlined route planning, enhancing overall delivery efficiency and timeliness.
• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Loaded truck and properly secured items to prevent damage for deliveries.
• Worked scheduled hours as required and took on available shifts during holidays and busy periods.
• Managed customer inquiries and complaints in polite and professional manner.
• Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
• Verified accuracy of all deliveries against order forms.
• Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
• Maintained strong relationships with clients through proactive communication and personalized service.
• Expedited deliveries to meet customer deadlines and requirements.
• Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
• Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
• Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
• Inspected and maintained delivery vehicles regularly to keep in safe working order.
• Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
• Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
• Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
• Kept detailed mileage and fuel reports to track overall fuel costs.
• Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
• Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
• Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
• Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
• Strengthened company reputation through polite and friendly interactions with customers during deliveries.
• Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
• Reduced fuel consumption and costs with strategic planning and execution of delivery routes.
• Improved team morale and efficiency with regular maintenance checks, minimizing downtime due to vehicle issues.
• Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
• Enhanced team knowledge by sharing best practices for navigation and time management.
• Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
• Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
• Streamlined package handling procedures, reducing potential for damage and increasing customer satisfaction.
• Supported operational efficiency by accurately completing delivery paperwork and timely reporting.
• Supported positive customer experience by resolving delivery issues promptly and effectively.
• Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
• Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
• Enhanced customer trust by providing courteous and professional service during deliveries.
• Achieved record of zero accidents through adherence to traffic laws and safety protocols.
• Improved delivery accuracy by diligently checking orders before departure.
• Maintained clean and safe vehicle, contributing to positive image of company.
• Fostered strong relationships with customers, leading to increased loyalty and repeat business.
• Determined quickest and safest routes for delivery by using effective planning and organizational skills.
• Successfully avoided time delivery delays by carefully planning best routes.
• Documented mileage, deliveries, pickups, customer issues and damages.
• Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
• Loaded and unloaded various delivery vehicles with correct order and balancing.
• Drove truck in urban and rural areas to expertly make high volume of deliveries.
• Fostered positive working relationships with regular customers.
• Minimized company liability and risks to loads by obeying traffic laws.
• Inspected load security and checked for damages.
• Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
• Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
• Kept detailed records of deliveries and money received from customers.
• Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
• Protected people and equipment from hazardous materials by using correct procedures.
• Identified mechanical issues, completed basic repairs and reported serious concerns to management.
• Operated light trucks to deliver loads as far as Number miles from home location.
• Filled out load paperwork and DOT-mandated log books.
• Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.

• Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
• Handled incoming calls and emails, ensuring timely responses to customer requests.
• Utilized CRM software to log interactions and track customer feedback effectively.
• Collaborated with team members to improve service delivery processes and enhance customer satisfaction.
• Developed knowledge of Exxon Mobil products, enabling informed assistance for customer needs.
• Trained new staff on company protocols and customer service best practices to ensure consistency.
• Monitored customer interactions for quality assurance, identifying areas for improvement in service delivery.
• Implemented feedback mechanisms, contributing to continuous improvement initiatives within the team.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
• Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
• Customized support strategies for high-priority clients to ensure their specific needs were met.
• Developed feedback system for customers to share their service experience, leading to actionable improvements.
• Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
• Fostered positive customer service culture within team which led to higher customer satisfaction rates.
• Participated in training programs to enhance product knowledge and customer service skills.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.
• Improved resolution time with effective problem-solving for customer complaints.
• Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Investigated and resolved customer inquiries and complaints quickly.
• Delivered prompt service to prioritize customer needs.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Maintained up-to-date knowledge of product and service changes.
• Met customer call guidelines for service levels, handle time and productivity.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Promptly responded to inquiries and requests from prospective customers.

• Handled incoming calls and emails, ensuring timely responses to customer requests.
• Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
• Utilized CRM software to log interactions and track customer feedback effectively.
• Collaborated with team members to improve service delivery processes and enhance customer satisfaction.
• Coordinated inventory management processes to optimize stock levels and reduce shortages.
• Analyzed sales data to identify trends and improve product placement strategies.
• Implemented process improvements that enhanced workflow efficiency within the team.
• Developed and maintained strong relationships with vendors to ensure timely supply deliveries.
• Oversaw daily operations to ensure compliance with company policies and quality standards.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Increased sales through effective merchandising strategies and targeted promotions.
• Facilitated clear communication between employees and upper management through regular meetings and updates.