Catherine Seahorn
Spring,TX
Summary
Astute Customer Service Professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming team and client objections. Self-motivated and true team player. Personal Fitness Trainer with 3 years of experience developing results-oriented training programs for diverse clients. Expert at growing client base with word-of-mouth referrals and social marketing. Celebrates client progress while promoting goal-setting and continued achievement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Personal Fitness Trainer
Fitness Connection
04.2023 - Current
- Improved client fitness levels by developing personalized exercise programs tailored to individual goals and abilities.
- Enhanced gym member satisfaction through providing top-notch customer service and addressing individual needs.
- Established a welcoming gym environment by maintaining clean equipment and assisting clients with proper exercise techniques.
- Boosted client motivation through consistent encouragement, support, and goal-tracking during workout sessions.
- Increased overall gym revenue through upselling personal training packages and promoting other available services.
- Collaborated with fellow trainers to develop group fitness classes that catered to various skill levels and interests.
- Streamlined administrative tasks such as scheduling appointments, tracking client progress, and managing billing matters efficiently.
Customer Service Call Representative
Fitness Connection
07.2021 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Achieved service level goals by consistently meeting or exceeding key performance indicators for call quality, handle time, and availability.
Call Center Customer Service Representative
Target
11.2016 - 11.2021
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Developed strong relationships with clients, resulting in increased customer loyalty and repeat business.
- Achieved high-quality service by adhering to company policies and procedures during each interaction.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Streamlined recruitment processes for faster candidate selection and onboarding.
- Managed performance review processes, providing constructive feedback to employees for career growth opportunities.
- Improved company culture by organizing team-building events and promoting open communication channels.
- Reduced employee conflicts through proactive mediation and conflict resolution strategies.
Education
Associate of Arts -
Lone Star College System
Spring, TX06.2018
High School Diploma -
Klein Collins High School
Spring, TX01.2016
Skills
- Body composition analysis
- Fitness program development
- Rehabilitation support
- Flexibility and Mobility Training
- Weight Management Strategies
- Team Management
- Employee Development
- Written Communication
- Customer Service
- Payment Processing
- Organization and Proficiency
Certification
- CPT - Certified Personal Trainer
Timeline
Personal Fitness Trainer
Fitness Connection
04.2023 - Current
Customer Service Call Representative
Fitness Connection
07.2021 - Current
Call Center Customer Service Representative
Target
11.2016 - 11.2021
Associate of Arts -
Lone Star College System
High School Diploma -
Klein Collins High School
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