Catherine Segovia
Phoenix
Summary
• Customer Service & Industry Knowledge
I have strong customer service experience and a solid understanding of financial and insurance related processes from previous tech and service roles. I’ve spent the past few years working in environments where I regularly helped users, handled sensitive information, and learned how different systems and workflows connect.
• multitasking, teamwork & communication
I’m used to juggling multiple tasks at once and can stay on track without much supervision. I work well on my own but also enjoy collaborating with a team. My tech background helped me build strong communication skills whether that’s explaining something clearly, writing professional messages, or working with people from all kinds of backgrounds.
• software & technical skills
I’m very comfortable with common office tools like word processors, spreadsheets, and database software. Because of my tech experience, I pick up new platforms quickly and type efficiently.
• requirements for behavioral health settings
I understand that roles in behavioral health settings—especially those serving children require an Arizona Fingerprint Clearance Card and signing an Arizona Criminal History Affidavit. I’m fully prepared to complete these steps if hired.
Overview
3
3
years of professional experience
Work History
Crust Brothers Pizza
Back of the House
10.2024 - Current
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
Maravilla Scottsdale
Attendant Care Services
01.2023 - 01.2024
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Worked effectively in fast-paced environments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Maximus
Phone Call Representative
06.2022 - 07.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
Education
High School Diploma -
Paradise Valley High School (PVHS)
3950 E Bell Rd, Phoenix, AZ 85032Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Calm under pressure
- Active listening
- Organization and time management
- Problem resolution
- Verbal communication
Accomplishments
- Achieved stronger patient satisfaction scores through effectively helping with resolving account questions and explaining financial or insurance information in a clear, friendly way.
- Achieved smoother workflows by completing daily administrative and technical tasks with accuracy and efficiency.
- Supervised team of 15 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Native or Bilingual
Interests
- Cooking
- I enjoy helping others and giving back to the community
- Blogging/Vlogging
- Dancing
- Watching Movies and TV Shows
- Music
- Backpacking and Hiking
- Swimming
Timeline
Crust Brothers Pizza
Back of the House
10.2024 - Current
Maravilla Scottsdale
Attendant Care Services
01.2023 - 01.2024
Maximus
Phone Call Representative
06.2022 - 07.2023
High School Diploma -
Paradise Valley High School (PVHS)