Catherine Selles
Grand Rapids,MI
Summary
Staff scheduling and payment posting specialist with strong expertise in payment processing, ACH management, and insurance verification. Improved accuracy and efficiency in financial operations through optimized payment workflows. Reduced processing errors significantly, enhancing overall operational performance. Collaborated effectively with nursing staff, managers, and directors to streamline processes.
Overview
23
23
years of professional experience
Work History
Payment Posting Specialist
Trinity Health
Livonia, Michigan
02.2020 - Current
- Accurately applied daily customer and insurance payments to open accounts, including ACH, Lockbox, and paper checks.
- Researched and resolved issues related to unapplied cash, overpayments, and denials.
- Collaborated with finance department to clear outstanding balances efficiently.
- Trained new staff on payment posting protocols and systems usage.
- Analyzed payment trends to identify areas for process improvement.
- Worked daily in Epic, Quickbase, Excel, Word, Teams, and multiple insurance websites.
Registration Specialist
Trinity Health
Grand Rapids, Michigan
02.2007 - 10.2019
- Accessed patient information using various software applications, ensuring strict HIPAA compliance.
- Collected and processed payments while maintaining accurate financial records.
- Updated medical records by collecting demographic information from patients.
- Identified and verified appropriate insurance for billing patient visits.
- Adapted to both office environments and fast-paced ER settings.
Scheduling Coordinator
Trinity Health
Grand Rapids, Michigan
11.2002 - 10.2019
- Collaborated with Nursing Supervisor to assess staffing needs of inpatient units.
- Evaluated volume and staffing requirements with charge nurses every four hours based on admissions and discharges.
- Managed scheduling and timecards for resource pool personnel.
- Edited payroll for over 100 employees, ensuring accuracy.
- Reallocated staff based on acuity levels and unit needs.
- Maintained accurate records in Excel and Kronos systems.
Education
Medical Administration Certificate - Medical Administration
Olympia Training Career Institute
Grand Rapids, MI06-2002
Skills
- Payment processing and reconciliation
- ACH transaction management
- Insurance verification
- Cash handling and resolution
- Epic software proficiency
- Financial record management
- Effective communication
- Team collaboration
- Numeric keypad proficiency
- Data entry accuracy (80 wpm)
- Month-end closing procedures
Timeline
Payment Posting Specialist
Trinity Health
02.2020 - Current
Registration Specialist
Trinity Health
02.2007 - 10.2019
Scheduling Coordinator
Trinity Health
11.2002 - 10.2019
Medical Administration Certificate - Medical Administration
Olympia Training Career Institute