Catherine Shehan
Madison,WI
Summary
A creative, enthusiastic, and dedicated professional who is passionate about health equity with the willingness to continually improve and work beyond the call of duty. Experience creating and delivering training and educational materials across a variety of subjects in academic, healthcare, and corporate settings. Background in education, community engagement, and research.
Overview
5
5
years of professional experience
Work History
Patient Support Specialist
UW Health Care Direct
10.2022 - Current
- Promoted superior experience by addressing customer and provider concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Verified insurance coverage and eligibility for medical services to prevent billing issues and service delays
Community Engagement Specialist
Innovations Now
07.2022 - 09.2022
- Customized strategies based on individuals' goals and strengths and support to continue progress against goals.
- Intervened in crisis situations to provide counseling and support.
- Supported multiple clients with developmental disabilities and neurodivergence in building multi-faceted skillsets to promote independence and self-confidence.
Implementation Specialist/Quality Manager
Epic
04.2020 - 03.2022
- Managed relationships and workloads on cross-functional teams including software analysts, trainers, and healthcare providers
- Created documentation that conveys highly technical information in understandable and actionable language
- Facilitated training on subjects including software build, end-user functionality, and diversity, equity, and inclusion
Teacher
Preschool Of The Arts
06.2019 - 03.2020
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
- Established positive communication with parents in daily conversation and formal conferences.
- Developed innovative and individualized activities to engage children of varying developmental stages and support needs
- Developed staff education and training materials as part of a professional development committee
Teacher
Knight Hall School
08.2018 - 06.2019
- Regularly observed and assessed children's development and learning using electronic learning management systems
- Created and maintained a safe and welcoming environment that fosters growth, community, and personal development
- Maintained communication and positive relationships with families, caregivers, and service providers
Education
Master of Arts in Teaching - Early Childhood/Special Education
Master of Science - Food Science
Bachelor of Science - Food Science
Skills
- Customer Experience
- Emotional Support
- Medical Terminology Knowledge
- Active Listening
- EMR Systems
- Instructional Strategies
- Training and Development
- Coaching and Mentoring
Timeline
Patient Support Specialist - UW Health Care Direct
10.2022 - Current
Community Engagement Specialist - Innovations Now
07.2022 - 09.2022
Implementation Specialist/Quality Manager - Epic
04.2020 - 03.2022
Teacher - Preschool Of The Arts
06.2019 - 03.2020
Teacher - Knight Hall School
08.2018 - 06.2019
University of Saint Joseph - Master of Arts in Teaching, Early Childhood/Special Education
Pennsylvania State University - Master of Science, Food Science
Purdue University - Bachelor of Science, Food Science
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