Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catherine Humfleet

Jefferson Hills,USA

Summary

Finance professional with focus on accounts receivable management and team leadership. Known for implementing effective credit policies and enhancing collection processes. Valued for strong collaborative skills and ability to adapt to changing business needs. Proficient in financial analysis and customer relations.

Overview

29
29
years of professional experience

Work History

Accounts Receivable Supervisor/Billing Specialist

ST. MORITZ SECURITY SERVICES, INC.
01.2019 - Current
  • Provided exceptional support during annual audits by maintaining organized records and facilitating information requests from external auditors efficiently.
  • Set goals for accounts receivable team and developed strategies to meet goals.
  • Streamlined account reconciliation procedures, ensuring timely and accurate financial reporting.
  • Improved cash flow by implementing efficient accounts receivable processes and reducing outstanding balances.
  • Conducted monthly account reviews to identify potential issues and maintain healthy aging reports.
  • Implemented stringent follow-up procedures for overdue payments, resulting in faster collection rates.
  • Maintained strong relationships with clients by addressing inquiries promptly and professionally.
  • Negotiated payment plans with delinquent customers, preserving long-term business relationships while recovering outstanding funds.
  • Posted customer payments by recording cash, checks, and credit card transactions.
  • Prepared bills receivable, invoices, and bank deposits.
  • Reconciled daily AR ledger and verified proper posting.
  • Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
  • Generated monthly billing and posting reports for management review.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.

Accounts Receivable Representative

BOLTTECH MANNINGS, INC.
01.2011 - 08.2014
  • Solely responsible for collection calls and other efforts to reduce outstanding money from past due invoices within company standards as well as being the point of contact for all customer’s billing questions or invoice inquiries
  • Collection bank report of daily cash receipts and all supporting docs to post cash batches promptly to customer accounts in Discovery and allocate write offs for discounts if required
  • Create and distribute a monthly, sometimes more often upon request, Sales Rep AR Aging Report so salespeople and TM’s can be aware of their outstanding customers to help with collection efforts and keep tighter control on cash
  • Accurately prepare and enter all billed invoices into approximately 25 customers online web portals required for processing without delay
  • Companies included GE, BP and other major gas and oil refinery company’s
  • Weekly reconciliations of accounts and reports of aged invoices
  • Communicate with other businesses professionally to request credit references and also complete audit requests for Open AR statements of accounts
  • Responsible for collecting and maintaining tax exemption certificates from all customers and entering all documents and info into Avalara
  • Process credit card payments and track all payments for product orders and all international orders to approve shipment of products and create deposit invoices
  • Reconciliation of 5 bank accounts by preparing bank statements, monthly general ledger and journal entries at closing of month
  • Other responsibilities were to maintain Customer info in the Discovery database, reconciliation of customer accounts, prepare Lien Waiver for service jobs, produce credit invoices for customer, and distribution of Past Due Notices

Administrative Assistant to the Director of Finance

DUQUESNE LIGHT COMPANY
01.2009 - 01.2011
  • Primary responsibilities include quality and efficient assistance to the Director of Finance and the entire finance department to ensure smooth day to day operations
  • Coordinate meetings and other functions, compose correspondences, scheduled travel arrangements, managed calendars, filing and responds to customer inquiries
  • Creatively and accurately prepare all detailed presentations and materials needed by the Director of Finance and CFO in a timely manner using Excel, PowerPoint, Word and Adobe Acrobat Pro
  • Responsible for assisting 5 managers, directly reporting to the Director of Finance, as well as assisting 67 employees in the finance department in various ways such as organizing meetings, travels and trainings, coordinate use of conference rooms, ordering of office supplies, maintain department files, off site mine storage and distribute department mail
  • Greets visitors professionally and courteously
  • Compose routine responses and redirect accordingly
  • Interact with other members of senior management and Board of Directors on daily basis
  • Performs a broad range of administrative duties of a highly confidential nature which require initiative, judgment and knowledge of company policy and practices to make independent decisions
  • Acquire all data needed to complete numerous monthly reports for complete finance team
  • Investigate invoice charges, acquire authorization for payment to be processed and then initiate by producing a payment request voucher for the A/P department
  • Assist A/P department as needed by processing invoices and check runs
  • Input employee time into payroll system
  • Input of budget numbers into forecasting software
  • Prepare audit and process expense reports for managers and director
  • Maintain and update all current and past years filing for invoices processed from the finance department as well as maintaining the directors’ files
  • Organize and facilitate activities in the department to help boost morale and promote better team functionality
  • Promptly acquire all data needed for managers’ monthly reports for Director
  • Train new employees and teammates on new department processes
  • Successfully resolve all issues occurring in the department and assist with IT, Telecom, building maintenance, corporate and departmental meetings and trainings

Accounts Payable Supervisor

ALL-CLAD METALCRAFTERS, LLC.
01.2003 - 01.2009
  • Primary responsibilities include management of processing of vendor invoices by A/P Processor as well as maintain a thorough knowledge of the “how–to’s” for that position
  • Confident and capable to delegate or step in and assist as needed to ensure the effectiveness and success of a very leanly staffed A/P team
  • Charged with full responsibility for applicable processes impacted by a system conversion to new ERP system (Syteline to ASI)
  • Ensure that the Accounts Payable process is closed in a timely and accurate manner at each month-end cycle
  • Reconcile the Accounts Payable Aging Report to the General Ledger on weekly basis
  • Perform reconciliation of General Ledger for Cash Advances, Employee Advances, and Pre-paid inventory, Accrued inventory Purchases and other misc assigned
  • Maintain and update Capital Appropriation Requests (CAR’s) listing and related amounts spent on projects
  • Process employee expense reports and ensure adherence to documentation requirements in a timely fashion
  • Manage and process weekly check runs of approximately 200 checks averaging more than $2M
  • Manage and process wire and ach payments (foreign & domestic)
  • Perform verification & processing of monthly commission payments to external sales representative organizations
  • Manage processing to ensure timely payment of monthly (multi-state) sales tax payments
  • Prepare annual 1099 & 1096 form(s)
  • Process addition of new vendors in the system including assurance that proper approval procedures and recordkeeping are adhered to
  • Maintain payment and invoice record of foreign vendors in regards to pre-paid inventory in transit
  • Maintain offline record and process intercompany foreign purchase orders and receiving of same
  • Process credit applications and tax exemptions certificates for vendors
  • Perform research projects and other financial analysis tasks requested by the controller
  • Consistently met goals for project time constrictions
  • Processed ERP purchase order vendor invoices which included processing Foreign Vendor Purchase order invoices
  • Maintained Foreign Wire Payment Schedule with Invoice Schedule
  • Maintained Petty Cash & Postage stamp for Company
  • Diligently review and process employees’ Cash and Corporate Card expenses for reimbursement
  • Reviewed company American Express account and reconciled with the employees Amex expenses
  • Responsible for obtaining approvals, maintaining and processing the additions to the vendor database
  • Process monthly commission payments for multiple Sales Rep Groups
  • Process invoices related to inventory purchases including foreign sourced and domestic product as well as component supplies, boxes, handles, etc

NSA Tech I – Switch Provisioner

COMCAST/ AT&T BROADBAND
01.2001 - 01.2003
  • Provisioned new telephony lines and cognetronics messages; Performed switch maintenance and core translations in 5ESS and Nortel DMS switches
  • Communicated daily with other teams in order to complete “Day of Install” orders; other switch and existing line maintenance
  • Acquired and maintained an order completion error rate of less than 2%
  • Successfully exceeded in provisioning the established goals of 70-112 accounts per day
  • Personally organized and assembled a Quality Assurance Team of 6 peers to assist the agents in acquiring and maintaining their individual performance goals of less than 2% error rate and increasing their accounts per day
  • Provided telephony provisioning support for “Day of Install” Team and Technicians
  • Assisted in training of new switch technicians
  • Conducted and managed inter-carrier relation work relative to Local Number Portability task queues
  • Provided initial technical support regarding provisioning issues on a 24x7 basis as scheduled
  • Analyzed the resolution progress of service affecting outages, including adding, changing or removing line features
  • Logged trouble tickets and escalated provisioning issues through the proper channels within the organization
  • Assisted with required production reports
  • Completion of special projects and other duties assigned in an accurate and timely manner

Operation Specialist

AT&T Wireless Services
01.1996 - 01.2001
  • Managed schedules, vacations, shift bids and national work requests to assure service level goals were achieved; analyzed and forecasted net staffing requirements
  • Maintained TeleCenter System Software Package and updated historical data as well as INOVA boards (Computerized overhead sign displays)
  • Successfully maintained 80 to 85% service level goals by monitoring RTA for proficiency and routing all national call volume using our allocating system to move calls through ten call centers and three outsourcing centers
  • Personally designed an achievement award used by all supervisors to recognize outstanding performance and achievement of goals
  • Saved company up to $5,000 in printing costs
  • Efficiently and quickly processed requests for time off for approximately 400 call center employees
  • Decisions included staffing requirement considerations, time available in employees’ bank, and notification of request status via email system

Team Lead Representative

AT&T Wireless Services
01.1999 - 12.1999
  • Assisted a team of 15 representatives by resolving escalated complex customer complaints and provided feedback for future resolutions
  • Conducted side-by-side coaching sessions to enhance individual performance and provided feedback to improve call quality
  • Monitored representative’s productivity
  • Trained agents on new and upcoming equipment and services to keep them informed
  • Acted on customer needs while considering business requirements
  • Consistently exceeded quality and adherence to monthly goals while in this position
  • Circle of Excellence Nominee 1999

Accounts Receivable Representative

AT&T Wireless Services
01.1997 - 01.1999
  • Made daily collection calls to customers with delinquent accounts
  • Handled incoming calls from customers to settle account balances, clarify and/or research problem accounts
  • Processed credit card transactions and cash batches daily
  • Answered approximately 145 to 200 calls on average daily basis

Customer Care Representative

AT&T Wireless Services
01.1996 - 01.1997
  • Acted as first point of contact for all customer calls and resolved their inquiries related to billing, cellular usage and equipment
  • Maintained a consistent call quality of 101%
  • Continually maintained knowledge of new equipment and services offering which allowed “up selling” to customers over the phone
  • Helped other representatives resolve account problems
  • Maintained a high level of wireless knowledge in order to provide 100% customer service in a professional manner
  • Completed resolution of 70 plus inbound customer call inquiries daily

Education

No Degree - Business Administration

Pennsylvania State University
McKeesport, PA

Skills

  • Microsoft office
  • Accounts receivable management
  • Audit preparation
  • Collections expertise
  • Aging report analysis
  • Problem solving
  • Client relationship management
  • Invoice and Payment processing
  • SAP experience
  • Effective communication
  • Self motivation

Timeline

Accounts Receivable Supervisor/Billing Specialist

ST. MORITZ SECURITY SERVICES, INC.
01.2019 - Current

Accounts Receivable Representative

BOLTTECH MANNINGS, INC.
01.2011 - 08.2014

Administrative Assistant to the Director of Finance

DUQUESNE LIGHT COMPANY
01.2009 - 01.2011

Accounts Payable Supervisor

ALL-CLAD METALCRAFTERS, LLC.
01.2003 - 01.2009

NSA Tech I – Switch Provisioner

COMCAST/ AT&T BROADBAND
01.2001 - 01.2003

Team Lead Representative

AT&T Wireless Services
01.1999 - 12.1999

Accounts Receivable Representative

AT&T Wireless Services
01.1997 - 01.1999

Operation Specialist

AT&T Wireless Services
01.1996 - 01.2001

Customer Care Representative

AT&T Wireless Services
01.1996 - 01.1997

No Degree - Business Administration

Pennsylvania State University

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Catherine Humfleet