Catherine Skelton- MBA

• Enhanced client satisfaction by efficiently managing and organizing travel itineraries.
• Streamlined booking processes for improved time management and cost savings.
• Negotiated with vendors to secure the best deals on flights, accommodations, and transportation.
• Developed strong relationships with clients, resulting in repeat business and referrals.
• Monitored travel arrangements closely to proactively handle potential disruptions or changes in plans.
• Maintained detailed records of all transactions, ensuring accurate invoicing and streamlined
• reimbursements for clients.
• Managed high-volume workload under tight deadlines while maintaining a keen attention to detail in every aspect of the job duties performed.
• Established partnerships with key suppliers to enhance service offerings and broaden available resources for clients'' travel needs.
• Facilitated seamless communication between travelers, suppliers, colleagues, and management through regular updates on trip progress.
• Improved internal processes through the implementation of time-saving tools such as automated booking confirmations.
• Provided timely reports on budgeting concerns or discrepancies related to client accounts.
• Handled emergency situations calmly while working quickly to find alternative travel arrangements when needed.
• Verified and finalized arrangements to deliver smooth and efficient travel for employees.
• Arranged hotel accommodations, cars or drivers and all related documentation.
• Set up domestic and international flights for staff and contractors.
• Complied with company standards while preparing internal, informal and official documentation.

Professional Experience:

• Scheduled travel arrangements and secured housing for travel nurses across the United States.
• Responded promptly to requests from internal departments and traveling staff, addressing travel and housing inquiries efficiently.
• Coordinated activities and implemented cost-saving plans when possible.
• Negotiated with hotels and leasing agents to secure the best possible prices for accommodations.
• Maintained a comprehensive master list of available apartments and hotels in destination cities, staying informed about lodging requirements.
• Provided accurate and detailed directions to medical personnel and executive staff.
• Addressed travel staff complaints, resolving housing and transportation issues promptly.
• Monitored the use of company air travel credit cards and facilitated participation in the "Frequent Flyer" program.
• Ensured timely disbursement of travel funds and housing subsidies to candidates on a weekly basis.
• Coordinated and communicated effectively with various departments or functional areas for ongoing work production or service quality.
• Facilitated travel arrangements for large groups of healthcare professionals.
• Demonstrated flexibility by being available to work nights, weekends, and holidays when necessary.
• Participated in potential travel during strike activity.
• Performed additional duties as requested by management.

Success Factors/Job Competencies:

• Demonstrated commitment to organizational core values: Integrity, Compassion, and Excellence.
• Displayed strong interpersonal skills within a service-oriented environment.
• Thrived in a high-volume and fast-paced work environment.
• Exhibited excellent organizational, prioritization, and problem-solving skills.
• Demonstrated strong administrative and coordinative abilities.
• Maintained accuracy, attention to detail, and discretion in handling responsibilities.
• Proficient in the use of financial systems and Microsoft Office products.

Key Responsibilities:

• Travel Coordination: Checked mileage for drivers and facilitated timely payments by noting in eRecruit and adding to PeopleSoft upon agency clearance.
  Processed flight home requests received through email, texts, and phone calls.
  
• Accommodation Management: Managed Fastaff Housing tags in eRecruit, making hotel reservations for nurses.
  Sent credit card authorization forms to hotels for charging nurses staying in Fastaff housing.
  
• Communication and Coordination: Utilized text communication to gather housing and travel plans from nurses who hadn't completed surveys.
  Coordinated with Agency Cleared nurses, sending Driver/POH emails and booking flights for Flyer/FS housing.
  
• Documentation and Reporting: Maintained a master list of available housing options, providing information to recruiters upon request.
  Handled extensions, returns, and early terminations, updating PeopleSoft and adjusting travel arrangements accordingly.
  Processed luggage and parking receipt reimbursements, verifying with corresponding bookings.
  
• Financial Processing: Managed changes in Fastaff housing and stipends, verifying with hotels, calculating back pay, and updating PeopleSoft.
  Ensured accurate coding in PeopleSoft for exceptions in travel extension pay, following approvals from recruiting management.
  
• Enterprise Relations: Verified Enterprise discount eligibility and confirmed local rate eligibility using address information.
  
• Travel Logistics: Facilitated travel arrangements for Ingenovis staff as needed.
  Tracked hotel reservation gaps for sold-out dates, arranging alternate accommodations when necessary.
  
• Reports and Reimbursements: Prepared and sent Monday Reports, verifying check-out dates with hotels and ensuring accurate payments.
  Compiled Tuesday Reimbursements spreadsheets for payroll, tracking reimbursements throughout the week.
  Advised payroll on POH payments based on reports and resolved discrepancies.
  
• Communication and Reminders: Sent Nurse Ends emails based on Erecruit saved searches, providing instructions on flight bookings.
  Sent reminders about tax status changes and reviewed PTR forms for corrections or updates.
  Updated pay in PeopleSoft for taxable housing after the PTR deadline.
  
• Position Management: Tagged positions as POH Only & Drivers Only based on housing availability and commute considerations.
  
• Friday Updates: Updated the NWTL list for travelers needing flights or hotels, aiding Client Services in tracking necessary information.
  Checked hotel rates when established rates were unavailable using various methods.
  
• Data Management and Entry: Utilized Shoogles to track housing, travel, rooming lists, and flight arrival times.
  Conducted data entry into PeopleSoft for housing and travel information, ensuring accuracy and up-to-date rates.
  
• Email Correspondence: Emailed rooming lists to hotel contacts, tracked cancellations, and managed changes in placements.
  Added and updated hotel information in PeopleSoft, maintaining a comprehensive list of housing options with current rates.