Catherine Skinner
Philadelphia,USA
Summary
Hard-working professional with 15+ years of experience and a proven knowledge of scheduling patient appointments, data entry, document assessment, quality review and customer service. Excellent work ethic, exemplary time management, enthusiastic, committed to accuracy and great decision-making skills. Aiming to leverage my skills to successfully fill a position at your facility.
Overview
21
21
years of professional experience
Work History
Patient Service Associate
Penn Medicine
150 Monument Rd. Bala-Cynwyd PA 19004
01.2023 - Current
- Managed multiple phone lines, addressing patient inquiries and directing calls to appropriate departments as needed.uu
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Assisted in the management of patient waitlists and coordinated urgent appointments for patients requiring immediate care.
- Coordinated appointment reminders through various methods such as phone calls, emails, or text messages to minimize missed appointments.
- Provided exceptional customer service while resolving patient complaints or concerns in a professional manner that maintained trust in the facility''s services.
- Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.
Scheduler (Remote)
Mercy Fitzgerald Hospital
Darby, PA
01.2020 - 01.2023
- Scheduling patient appointments for 6 medical practices.
- Operating telephone system to independently handle over 75-100+ calls each day.
- Handling complaints and questions, and re-directing calls to office team members.
- Collecting and distributing messages to office team members and managers to support open communication and high customer service.
- Working with office managers and office team members to understand needs and bring levels within desired tolerances.
Health Information Technician 3
NTHRIVE AT HAHNEMANN HOSPITAL
Philadelphia, PA
02.2005 - 08.2019
- Monitoring deficiencies for the completion of the medical record.
- Setting up physicians access for Cerner/HPF and Emon.
- Training physicians on Cerner/HPF and Emon.
- Analyzing charts for signatures and dictation's.
- Preparing charts for scanning and indexing into the Cerner/HPF.
- Monitoring a high-volume phone line.
- Assisting patients and healthcare facilities with the releasing of medical records, implementing HIPPA Laws at all times.
- Training co-workers when needed.
Education
Diploma - Medical Office Management
THOMPSON INSTITUTE (Aug 2000)
Philadelphia, PAHigh School Diploma - undefined
JOHN BARTRAM HIGH SCHOOL (June 1999)
Philadelphia, PASkills
- Indexing
- Scanning
- Cerner/HPF (electronic record)
- Emon(Dictation System)
- Excel
- Microsoft Word
- Typing 40 wpm
- Data Entry
- Patient Registration
- Call Transfers
- Patient Scheduling
- Medical Terminology
- Athena
- Epic Cadence
References
Erika Martin, Scheduling Manager, MFH
(610) 613-7198, Erika.martin@crozer.org
Ashley Singleton, Office Manager II, MFH
(267) 407-6890, ashleysingleton96@gmail.com
Shawnae Lane, HIM Coordinator, Hahnemann
(267) 231-4821, Shawnae.lane@yahoo.com
Janice Saddler, HIM Lead, Hahnemann
(215) 219-6334, Jansaddler@verizon.net
Timeline
Patient Service Associate
Penn Medicine
01.2023 - Current
Scheduler (Remote)
Mercy Fitzgerald Hospital
01.2020 - 01.2023
Health Information Technician 3
NTHRIVE AT HAHNEMANN HOSPITAL
02.2005 - 08.2019
Diploma - Medical Office Management
THOMPSON INSTITUTE (Aug 2000)
High School Diploma - undefined
JOHN BARTRAM HIGH SCHOOL (June 1999)