Catherine Skoropad-Brix

Practice Manager

Leslie Animal Clinic, PC

Alamogordo, NM

10.2003 - 12.2023

Cultivated close working relationships with the entire staff, including Practice Owner/Veterinarian, Lead Technician, Clinical Training Coordinator and Inventory Manager.
Provided leadership and guidance to the medical team in order to meet goals and objectives.
Facilitated implementation of new technology systems into existing workflows in order to improve operational efficiency.
Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
Supported entire practice's staff, which boosted efficiency and improved overall process flow.
Developed and implemented policies and procedures for Leslie Animal Clinic PC.
Created and implemented policies and procedures for effective practice management.
Assessed clinic needs for additional staff, equipment and services based on historical data and seasonal trends.
Coordinated staff recruitment, training, and scheduling activities.
Oversaw all aspects of day-to-day practice operations including client relations, appointment scheduling, financial responsibilities and employee technical abilities.
Oversaw 6 assistants, 5 veterinary nurses, 1 laboratory technician, 1 inventory manager and 2 Veterinarians.
Prioritized and organized tasks to efficiently manage a shortage of staff with an increase in patient load.
Displayed strong telephone etiquette, effectively handling difficult calls.
Recognized by management for providing exceptional problem solving skills usually with time constraints.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Knowledgeable about all day-to-day duties completing them accurately and efficiently.
Maintained updated knowledge through continuing education and advanced training.
Exceeded customer satisfaction by finding creative solutions to problems.