Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Catherine S. Melice

Atlanta,Ga

Summary

Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.

Overview

16
16
years of professional experience
1
1
Certification

Work History

INSIDE SALES REP

RNDC
08.2022 - Current
  • Delivered sales presentations highlighting product features and benefits.
  • Developed extensive understanding of company products to enhance customer experience.
  • Converted pre-qualified leads by implementing successful upselling strategies.
  • Analyzed client needs and discovered new sales possibilities.
  • Responded to inquiries from prospective clients and supplier partners.
  • Monitored developments in products, competitive landscape and service improvements.
  • Created and managed records for potential clients.
  • Regularly monitored and researched competitor products and services.
  • Increased sales through effective upselling.
  • Evaluated and validated potential new business opportunities.
  • Achieved and surpassed sales objectives.
  • Provided training sessions for new employees on company policies, procedures and best practices.
  • Designed menus, cocktail lists, prints, and visual assets.
  • Collaborated with supplier partners on activation processes.
  • Utilized promotional merchandise to boost sales figures.

JEWLERY CONSULTANT

SHANECO
11.2020 - 10.2021
  • Achieved sales closures following detailed product demonstrations.
  • Acquired detailed product insights to deliver superior customer satisfaction.
  • Boosted sales through effective Floor Direction.
  • Assisted in tracking and safeguarding merchandise inventory.
  • Cooperated with Store Visual Merchandiser in achieving high-quality merchandising storytelling.
  • Handled daily procedures for starting and shutting down the shop.
  • Developed relationships with clients to increase sales opportunities.
  • Consulted with customers to understand needs, define expectations and discuss budgets for pieces.
  • Worked with precious and semi-precious stones and metals to create exceptional designs.
  • Adhered to all safety protocols when handling fragile items such as jewelry pieces.
  • Examined finished products to verify quality and make final adjustments to meet customers desires and enhance appearances.
  • Utilized point-of-sale systems to process payments accurately and efficiently.
  • Provided subject matter expertise to customers and staff regarding diverse repair actions and possible constraints.
  • Conducted quality control checks on incoming items to ensure they met standards.

TELESALES REPRESNTATIVE

COMCAST
11.2019 - 11.2020
  • Engaged with customers to communicate information on new services.
  • Provided information on both product details and company guidelines.
  • Probed into customer demands to achieve sales closures.
  • Enter and update customer information in the database.
  • Take and process orders in an accurate manner.
  • Handle grievances to preserve the company’s reputation.
  • Go the 'extra mile' to meet sales quota, and facilitate future sales.
  • Keep records of calls and sales, and note useful information.
  • Conducted outbound sales calls to potential customers, introducing them to products and services.

BANK SUPPORT SPECIALIST

SUNTRUST BANK
07.2016 - 10.2019
  • Provide first level help-desk call support to bank staff on operational policy, process, support, product and other issues
  • Serve retail, commercial, Wealth & Investment Management and other functions
  • Respond to and diagnose problems through discussions with platform users
  • Investigate and provide resolutions to clients/bank staff via telephone
  • Track issues to ensure customer problems or complaints have been resolved in a timely manner

SPECIALTY CARE REP

SUNTRUST BANK
11.2014 - 07.2016
  • Received inbound calls to assist Business and consumer credit card client
  • Gathered all relevant information in creating fraud claims for clients
  • Set up online services for owners and program administrators
  • Assisted client with rewards programs for redemptions and earnings

LEAD HOSTESS

DANTANNAS TAVERN
06.2014 - 02.2015
  • Seated and greeted guests
  • Answered phones made reservations
  • Conveyed knowledge of menu to guest, and inquired on food allergens
  • Created seating charts and floor plans for daily flow of guest and servers
  • First responder for all guest issues

MULTIPLE POSITIONS

MARRIOTT INTL
09.2008 - 05.2014
  • RESTAURANT SUPERVISOR: Supervised daily shift operations and ensures compliance with all restaurant policies, standards and procedures
  • Supervised staffing levels to ensure that guest service and financial objectives are met, particularly in the hostess area
  • Developed cleaning schedules for associates; ensured associates follow cleaning schedules and keep their work areas
  • Reported to Chef and Restaurant Manager any issues regarding food quality and service levels
  • Processed bi-weekly payroll and analyzed profits and losses for increased revenues
  • AT YOUR SERVICE REPRESENTATIVE: Register & process guests and their assigned rooms
  • Accommodate guest requests
  • Communicating with hotel staff on the status of guest rooms
  • Up Selling guest rooms and promoting hotel services
  • Handling payments for guest stays
  • Maintain a clean and neat front desk area
  • LEAD HOSTESS: Seated and greeted guests
  • Answered phones made reservations
  • Conveyed knowledge of menu to guest, and inquired on food allergens
  • Created seating charts and floor plans for daily flow of guest and servers
  • First responder for all guest issues
  • Closed out checks and totaled sales reports daily
  • Barista: Sparked revenue through sales techniques
  • Accurately maintained cash resources by computing sales prices, receiving and processing payments
  • Demonstrated excellence in service and hospitality utilizing invaluable interpersonal communication skills
  • Effectively managed time for maintaining tools, equipment, and storage areas in order to ensure compliance with safety regulations

Education

Associate of Science - Accounting

Strayer University
Atlanta, GA
12-2021

Skills

  • Strong communication skills both verbal and written
  • Driven Independent Contributor
  • Detail-Oriented Planning
  • Time Management Skills
  • Sales and negotiation
  • Relationship building
  • Compelling presentations
  • Promotional selling
  • Salesforce CRM
  • Persuasive negotiator
  • Brand exposure strategy
  • Budgeting and allocation 
  • CRM management
  • Product development
  • Brand development
  • Promotional material design
  • Product launches

Certification

  • Marriott Service Excellence (Alpharetta Marriott)
  • Supervisor Certification (Marriott Marquis Atlanta)
  • Sales Training and Techniques (Marriott Marquis)
  • WSET I Wine/Spirits

References

References available upon request.

Timeline

INSIDE SALES REP

RNDC
08.2022 - Current

JEWLERY CONSULTANT

SHANECO
11.2020 - 10.2021

TELESALES REPRESNTATIVE

COMCAST
11.2019 - 11.2020

BANK SUPPORT SPECIALIST

SUNTRUST BANK
07.2016 - 10.2019

SPECIALTY CARE REP

SUNTRUST BANK
11.2014 - 07.2016

LEAD HOSTESS

DANTANNAS TAVERN
06.2014 - 02.2015

MULTIPLE POSITIONS

MARRIOTT INTL
09.2008 - 05.2014

Associate of Science - Accounting

Strayer University

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Catherine S. Melice