Catherine Smith
Tucson,AZ
Summary
Hard worker focused with a mind to achieve and follow through with plans, and given instructions. Friendly and organized Ticket Taker with excellent customer service skills. Competent in cash register operations and accurate record keeping. Skilled in verifying the authenticity of credentials and tickets. Spa Receptionist promoting positive impressions and quality customer service skills. Exhibits good manners, assists clients in treatment rooms and properly addresses scheduling issues. Consistently exceeds business expectations and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Lunch Server
Ford Elementary School
2024.01 - 2024.12
- Continuously updated knowledge on dietary restrictions and allergens, allowing for informed menu recommendations tailored to individual guest requirements.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Maintained a clean and sanitary kitchen environment for safe food preparation.
- Provided exemplary service to students, staff, and visitors.
- Assisted in menu planning to accommodate students with dietary restrictions and allergies.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Developed lasting relationships with vendors, negotiating favorable pricing agreements for bulk purchases of ingredients while maintaining high-quality standards in the final product offerings.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches and special events.
Private Dog Sitter
Fetch Pet Care
2023.09 - 2023.12
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Addressed behavioral issues effectively through positive reinforcement training techniques, improving overall pet behavior.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Identified potential signs of aggression and anxiety in pets and took necessary steps to minimize any risks.
- Implemented positive reinforcement training techniques to help pets learn proper behaviors.
- Completed documentation regarding animals for future reference and improved care.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Managed scheduling efficiently to accommodate multiple clients while ensuring adequate time for each pet''s individual needs.
- Administered medications as needed to maintain optimum health of pets, following owner instructions with precision.
Spa Desk
Serenity In The Mountains
2023.05 - 2023.08
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Organized, maintained and updated information in computer databases.
- Generated reports to track customer satisfaction and sales.
- Enforced spa policies, following company procedures at all times.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Sorted, laundered and put away various laundry items.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Greeter
Atlanta Braves
2022.05 - 2022.07
- Greeted customers with smile and provided friendly, knowledgeable service.
- Participated in training sessions regularly to remain knowledgeable about industry best practices and venue updates.
- Contributed to venue security by identifying counterfeit tickets and reporting suspicious behavior.
- Handled ticket exchanges or upgrades efficiently, offering exceptional customer service throughout the transaction process.
- Assisted patrons with seating by giving directions and lighting paths.
- Maintained accurate records of attendance by diligently scanning tickets at the entrance.
- Directed ticket holders to seats and facility locations.
Education
Bachelor of Science - Psychology
University of Arizona
Tucson, AZ05.2025
Skills
- Quality Assurance
- Safety Procedures
- Conflict resolution techniques
- Workload Management
- Team player attitude
- Customer service focus
- Document Management
- Database Administration
Languages
English
Full Professional
Timeline
Lunch Server
Ford Elementary School
2024.01 - 2024.12
Private Dog Sitter
Fetch Pet Care
2023.09 - 2023.12
Spa Desk
Serenity In The Mountains
2023.05 - 2023.08
Greeter
Atlanta Braves
2022.05 - 2022.07
Bachelor of Science - Psychology
University of Arizona
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