Catherine Smith
Terrell
Summary
Versatile and empathetic professional with a proven track record at Primrose Schools, adept in child supervision and creative thinking. Excelled in fostering emotional development and maintaining high sanitation standards, enhancing child outcomes. Recognized for exceptional patience, coordination, and teamwork, contributing significantly to a nurturing and efficient environment.
Eager Job Title always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.
Overview
9
9
years of professional experience
Work History
Childcare Provider
Primrose Schools
08.2024 - Current
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Communicated regularly with parents regarding their child''s achievements or concerns while offering guidance on home-based support strategies.
Appointment Scheduler
Nav-Central
02.2024 - 04.2024
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
Front Desk Receptionist
Wingate Hotel
02.2023 - 05.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Home Health Aide
Always Caring Home Health Care
05.2022 - 01.2023
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
Front Desk Receptionist
Motel 6 Hotel
02.2022 - 05.2022
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed all tasks in compliance with company policies and procedures.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Greeted visitors warmly, creating positive first impression of organization.
Front Desk Receptionist
Wingate Hotels
05.2021 - 11.2021
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Greeted visitors warmly, creating positive first impression of organization.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Emergency Dispatch Operator
ADT Home Security
11.2015 - 05.2021
- Received incoming telephone and alarm system calls regarding emergency and non-emergency situations and dispatched appropriate police, fire and ambulatory services to premises.
- Maintained accurate records and updated files using electronic Type database.
- Assisted in implementing new software systems designed to improve dispatch operations and overall efficiency within the department.
- Maintained updated knowledge of local geography, ensuring precise routing for emergency vehicles.
- Improved interdepartmental communication by providing concise, relevant updates on ongoing emergency events to all relevant parties.
- Reduced errors in dispatch operations by meticulously verifying critical details such as location information and incident specifics before deploying resources.
- Enhanced caller experience during high-stress situations by remaining calm, empathetic, and professional throughout interactions.
- Reported alarm activity to subscribers' emergency contacts.
- Enhanced emergency response times by efficiently prioritizing and dispatching appropriate resources.
- Received recognition from supervisors for consistently maintaining a professional attitude under pressure, contributing to overall team success.
Education
Associates - Medical Assistant
Remington College
Garland, TX06.2007
Diploma - Basic Education
A.Maceo Smith High School
Dallas, TX05.1997
Skills
- Patience and empathy
- Child supervision
- CPR training
- Childcare
- Positive reinforcement
- Meal preparation
- Housekeeping abilities
- Behavior management techniques
- Emotional development
- Early childhood education
- Housekeeping
- Personal hygiene assistance
- Friendly and respectful
- Time management
- Multitasking Abilities
- Problem-solving
- Creative thinking
- Coordination and teamwork
- Attention to detail
- Punctual and reliable
- Caring and responsible
- Multitasking
- Conflict resolution
Additional Skills
Have excellent phone skills, typing skills, 10 key and 35 if not more typing per minute, Great people Skills
Timeline
Childcare Provider
Primrose Schools
08.2024 - Current
Appointment Scheduler
Nav-Central
02.2024 - 04.2024
Front Desk Receptionist
Wingate Hotel
02.2023 - 05.2023
Home Health Aide
Always Caring Home Health Care
05.2022 - 01.2023
Front Desk Receptionist
Motel 6 Hotel
02.2022 - 05.2022
Front Desk Receptionist
Wingate Hotels
05.2021 - 11.2021
Emergency Dispatch Operator
ADT Home Security
11.2015 - 05.2021
Associates - Medical Assistant
Remington College
Diploma - Basic Education
A.Maceo Smith High School
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