Summary
Overview
Work History
Education
Skills
Certification
Personal Information
References available upon request
Timeline

Catherine Smith

Savannah, TX,TX

Summary

Experienced fine-dining server at Up in Smoke Cigar Lounge with a strong background in FOH training, banquet coordination, and venue management. Possess extensive wine knowledge, exceptional guest relations skills, and a proven track record of ensuring guest satisfaction. Currently seeking a permanent role to leverage established skills in a dynamic environment.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Bartender/Manager

Up in Smoke Cigar Lounge
10.2024 - Current
  • Executed familiar duties upon rejoining Up in Smoke for a short period.
  • Contributed to transitional efforts at Up in Smoke Cigar Lounge throughout career.

Lead Butler

Choctaw Casino & Resort
03.2023 - 09.2024
  • Company Overview: Contributed to operations at Choctaw Casino and Resort's Players Club in Durant, Oklahoma.
  • I was responsible for the High End Player's associated with the Club.
  • Offered tailored services to meet guests' needs while staying at the casino hotel.
  • As a Butler we worked closely with many Hosts and upper Venue Staff which provided to our Exclusive Guest Experiences.
  • We maintained a strong relationship with all the members of the Club for continued success.
  • Coordinated food orders, event logistics, and onsite necessities.
  • Ensured high-priority security measures were consistently upheld.
  • At the Players Club of Durant, Oklahoma's Choctaw Casino and Resort.

Manager

Up In Smoke Tobacco Shop and Lounge
10.2021 - 03.2023
  • Managed inventory and sales of liquor and tobacco merchandise.
  • Managed shop events and conducted training sessions for essential personnel.
  • Maintaining an ongoing relationship with many Retailers and Vendors was pertinent as product knowledge was ever growing.
  • Utilized keen judgment and people skills to enforce regulations.
  • Sustained robust relationships with the Community during career development.

Steakhouse Server

J2 Steakhouse/Prairie House
08.2019 - 11.2021
  • Western theme authentically represented in upscale steakhouse.
  • I started with this upscale Steakhouse which had a Authentic Western theme to it.
  • Crafted distinctive menu showcasing Chef's exceptional culinary style.
  • Adapted to pandemic-related disruptions, resulting in the restaurant's rebranding and reopening as The Prairie House.
  • This upscale Steakhouse had an Authentic Western theme.

Server/Waiter

Foxyco
08.2018 - 08.2019
  • Delivered farm-to-table dining experience through chef-driven culinary concepts.
  • Delivered training and service in a unique restaurant emphasizing chef ownership and farm-to-table principles.
  • Operated in the Arts District, serving a diverse clientele with global tastes.
  • A unique Farm to table and Chef owned and driven restaurant.

Server

Dolce Riviera
10.2016 - 08.2018
  • Enhanced understanding of company as a romantic, authentic Italian-style restaurant.
  • I Established new guests and Strived to guarantee exceptional service.
  • Directed team as lead banquet member and trainer.
  • Ensured seamless guest experiences by proactively addressing service requirements in a fine-dining setting.
  • A Romantic Authentic Italian style restaurant.

Server/Waiter

Nick & Sams
04.2015 - 10.2016
  • Ensured superior and approachable customer support.
  • Demonstrated comprehensive understanding of menu offerings.
  • Facilitated effective communication with kitchen staff concerning guest dietary restrictions.

Server

The Palm
11.2010 - 04.2015
  • Trained new servers on guest service standards, safety measures, and food handling procedures.
  • Consistent Table/Floor upkeep.
  • Led banquet team in setting up/breaking down buffet and other special food services following policies and procedures.
  • Demonstrated exceptional success in wine sales continuously.

Education

Business -

Denver Tech, Denver, CO
10.1989

Skills

  • Recruiting
  • Guest Relations Experience
  • MS Office
  • Employee Orientation
  • Customer Service
  • Guest Services

Certification

  • Food Handler Certification
  • TABC Certification
  • Oklahoma Gaming License
  • Trainer’s Certification
  • Wines around the World completion 2012
  • Employee of the Month twice in 2014 Harwood Int.

Personal Information

Authorized To Work: 1

References available upon request

References are available upon request ty!

Timeline

Bartender/Manager - Up in Smoke Cigar Lounge
10.2024 - Current
Lead Butler - Choctaw Casino & Resort
03.2023 - 09.2024
Manager - Up In Smoke Tobacco Shop and Lounge
10.2021 - 03.2023
Steakhouse Server - J2 Steakhouse/Prairie House
08.2019 - 11.2021
Server/Waiter - Foxyco
08.2018 - 08.2019
Server - Dolce Riviera
10.2016 - 08.2018
Server/Waiter - Nick & Sams
04.2015 - 10.2016
Server - The Palm
11.2010 - 04.2015
Denver Tech - Business,

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