Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catherine Smith

Bassett,VA

Summary

Developed industry knowledge, learned best practices and grew operational expertise in career as Team Supervisor. Talent for finding optimal solutions to diverse challenges and motivating team members to meet and exceed company goals. Poised and professional with staff, managers and customers. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating others.

Overview

23
23
years of professional experience

Work History

Direct Support Professional

BrightSpring
10.2022 - Current
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted disabled clients to support independence and well-being.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
  • Developed rapport to create safe and trusting environment for care.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Recorded status and duties completed in logbooks for management.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Administered medication as directed by physician.

Inventory Specialist

RGIS Inventory
05.2022 - 10.2022
  • Completed physical inventory counts each month.
  • Performed data entry and completed proper paperwork.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Monitored and adjusted inventory levels to meet customer needs and demands.
  • Interacted with guests in friendly and knowledgeable way.

Customer Service Representative

ICF
10.2021 - 04.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.

Supervisor

Faneuil
09.2020 - 06.2021
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
  • Introduced team contests and goals to enhance productivity and improve employee morale.
  • Maintained compliance with company policies, objectives and communication goals.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Set overall vision and provided team leadership.

Customer Service Representative

DISH
06.2015 - 07.2018
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Teacher's Assistant

Roanoke City Public Schools
09.2004 - 04.2009
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.
  • Assisted lead teachers with lesson plan creation and materials development .
  • Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Collated classroom materials to help teachers prepare for daily instruction and activities.

Clinical Secretary

Carilion Roanoke Memorial Hospital
03.2002 - 04.2004
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Entered orders and e-prescribe information and created clinical visit summaries.
  • Facilitated new patient prescriptions, refills, and prescription pre-authorizations.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment or verbal direction.

Education

No Degree - Liberal Arts And General Studies

Virginia Western Community College
Roanoke, VA

High School Diploma -

Northside High School
Roanoke, VA

Skills

  • Priority management
  • Negotiation
  • Team Building
  • Staff Management
  • Training and mentoring

Timeline

Direct Support Professional

BrightSpring
10.2022 - Current

Inventory Specialist

RGIS Inventory
05.2022 - 10.2022

Customer Service Representative

ICF
10.2021 - 04.2022

Supervisor

Faneuil
09.2020 - 06.2021

Customer Service Representative

DISH
06.2015 - 07.2018

Teacher's Assistant

Roanoke City Public Schools
09.2004 - 04.2009

Clinical Secretary

Carilion Roanoke Memorial Hospital
03.2002 - 04.2004

No Degree - Liberal Arts And General Studies

Virginia Western Community College

High School Diploma -

Northside High School

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