Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catherine Sokuu

Federal Way

Summary

Dynamic professional with a proven track record at Infinity Home Health, excelling in customer service and critical thinking. Adept at fostering teamwork and collaboration, I effectively managed multiple projects while maintaining a friendly demeanor. Committed to enhancing patient care and satisfaction through attention to detail and strong communication skills.

Overview

20
20
years of professional experience

Work History

Medical Escort

Infinity Home Health
12.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Caregiver

Care Connections
07.2024 - 12.2024
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.

Public Relations Manager

Crisovik (Pty) LTD
01.2009 - 12.2023
  • Planned and executed successful PR events, ensuring positive exposure for the organization.
  • Managed internal, external, and crisis communications.
  • Built strong relationships with key media contacts, resulting in increased press opportunities.
  • Secured media coverage for company news and events, increasing brand visibility.
  • Conducted market analysis and monitored competitive activity.
  • Provided counsel to senior leadership on public relations matters, helping shape overall business strategy.
  • Wrote and edited articles, web content, advertising copy, periodicals and publications for internal and external audiences.
  • Developed innovative marketing and PR strategies.
  • Led internal communications efforts, fostering a positive corporate culture among employees.
  • Aligned projects and daily activities with company vision, strategies and tactics.
  • Represented organization to customers, public, government officials and other external sources. Developed key and valued relationships with customers, public, government officials and other external sources by resolving issues quickly.

Sales Consultant

Edgars Stores
02.2006 - 01.2007
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Followed up with existing customers to provide additional support and address concerns.
  • Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
  • Generated increased sales revenue through effective lead generation and follow-up efforts.
  • Responded to telephone and in-person requests for information.
  • Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
  • Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
  • Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
  • Maximized customer retention by resolving issues quickly.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Developed, maintained and utilized diverse client base.

Education

No Degree - Accounting Sciences

University of South Africa (UNISA)
Pretoria, South Africa

Certification/Lisence - Home Care Aide

Home Aide Training Center
Federal Way
01-2025

Single Subject Diplomas (Equivalent To Degree) - Marketing, Public Relations & Communications

ICM (Institute of Commercial Management)
England, UK
03-2022

Matric - Business Studies

Tshwane North College
Pretoria, South Africa
12-2007

High School Diploma -

Mater Dolorosa High School
Mbabane, Eswatini
12-2003

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Calm under pressure
  • Active listening
  • Organization and time management
  • Verbal communication
  • Problem resolution

Timeline

Medical Escort

Infinity Home Health
12.2024 - Current

Caregiver

Care Connections
07.2024 - 12.2024

Public Relations Manager

Crisovik (Pty) LTD
01.2009 - 12.2023

Sales Consultant

Edgars Stores
02.2006 - 01.2007

No Degree - Accounting Sciences

University of South Africa (UNISA)

Certification/Lisence - Home Care Aide

Home Aide Training Center

Single Subject Diplomas (Equivalent To Degree) - Marketing, Public Relations & Communications

ICM (Institute of Commercial Management)

Matric - Business Studies

Tshwane North College

High School Diploma -

Mater Dolorosa High School

Similar Profiles

CREATE PROFILE