Catherine Sisco
Nashville,TN
Summary
Passionate Volunteer Coordinator offering over 10 years of dedicated community service. Goal-oriented leader adept at overseeing volunteer operations and sourcing successful, lasting volunteers. Motivated professional with more than 2 years of experience in Leasing Consultant role. Sales Event and Banquet Coordinator, enthusiastic about taking on new challenges and delivering exemplary customer service. Organized and motivated employee eager to apply time management and organizational skills in various environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Group Rooms Coordinator
Embassy Suites Nashville Airport
Nashville, TN
08.2023 - 03.2024
- Establish and maintain accurate files
- Maintain Delphi, R&I and monitor room availability
- Enter, modify and update group block information
- Accurately input group rooming lists and create booking links
- Completed requests to make reservations with in a block made by phone and email.
- Oversee preregistration's, handle special reservation requests for individuals and groups
- Assisted guests with any questions or special requests related to their upcoming stay
- Utilize available resources to provide excellent customer satisfaction
- Complete room, banquet and AV pick up report
- Award Honors Points
- Provide administrative support for the Sales and Catering Team
- Assist with special projects
Sales Events and Banquet Coordinator
The Cincinnatian Hotel, Hilton Curio Collection
Cincinnati, OH
01.2023 - 06.2023
- Maintain and update all active file
- Log in pick up of room nights, food and beverage after event
- Follow up with group blocks prior to to cut off date with group room pickup and confirming group cut off date
- Answer incoming calls and direct or handle appropriate requests
- Provide phone, email and office coverage and banquet assistance for dual brand Hampton/Homewood Hotel as needed
- Block space, detail and create BEO's for all meetings and events
- Prepare group resumes, daily function report and BEO packets
- Ensure all rooms/event information is distributed throughout the hotel
- Resolve issues, complaints and/or problems that ensure quality product delivery and client satisfaction
- Ensure all billing, commission payments, deposits, etc are correct and processed accordingly
- Assist with site visit preparation
- Conduct hotel site tours when needed
- Input group rooming lists, create booking links and preparing convention kits
- Attend hotel and sales meetings
- Remain aware of entire hotel operation
- Multitask effectively to handle administrative, operational and customer issues for multiple upcoming events.
- Manage safe and smooth food delivery at banquets, conferences and social events.
Leasing Agent
Vinebrook Homes
Cincinnati, OH
07.2020 - 08.2022
- Photographed and marketed assigned homes
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Conducted background checks on applicants.
- Escalated critical issues to property manager to deliver immediate resolution.
- Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Checked rental eligibility by following company's verification process.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Detailed application requirements and answered questions from prospective tenants.
Volunteer Coordinator
Loaves and Fishes - Catholic Charities
Nashville, TN
04.2010 - 02.2020
- Oriented new volunteers on policies and procedures, introduced staff and provided information guides.
- Communicated regularly with volunteers, assisting with issues and questions.
- Delegated work to staff, setting priorities and goals.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
Education
High School Diploma -
Father Ryan High School
Nashville, TN05.1990
Skills
- Background Checks
- Codes Compliance
- Supply Coordination
- Decision Making
- Program Publicity
- Work Scheduling
- Delegating Work
- Marketing and Advertising
- Event Planning
- Verbal and Written Communication
- Multitasking and Organization
- Team Leadership
- Schedule Coordination
- Staff Scheduling
- OnQ PM
- OnQ R&I
- Microsoft Word
- Microsoft 360
- Yardi
- Teams
- Sales Force
- Spyder
- Customer Service
- Service Coordination
- Client Relations
- Problem Anticipation and Resolution
- Inquiry Response
- Information Verification
- Catering Oversight
Certification
- Tennessee Real Estate License - 2019
Timeline
Group Rooms Coordinator
Embassy Suites Nashville Airport
08.2023 - 03.2024
Sales Events and Banquet Coordinator
The Cincinnatian Hotel, Hilton Curio Collection
01.2023 - 06.2023
Leasing Agent
Vinebrook Homes
07.2020 - 08.2022
Volunteer Coordinator
Loaves and Fishes - Catholic Charities
04.2010 - 02.2020
High School Diploma -
Father Ryan High School
- Tennessee Real Estate License - 2019
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