Catherine Spencer
Midvale,UT
Summary
Possesses background in business with a demonstrated passion for user-centric practice. Executed strategies that launched a startup from conception to multiple funding rounds. Excellent communicator and team problem-solver.
Overview
5
5
years of professional experience
Work History
UX Researcher/Designer
Nursa
12.2021 - 09.2023
- Researched and proposed new solutions to make app and website more user-friendly.
- Facilitated research/design workshops to brainstorm new UX developments through collaborative thinking.
- Analyzed user feedback to influence future UX updates, addressing user concerns and pain points during subsequent patch cycles.
- Presented UX designs and solutions to senior staff, evangelizing for user-centric design decisions.
- Performed manual testing on UX design elements and complete UX designs, authoring feedback reports for use in future updates.
Client Support Specialist
Nursa
08.2021 - 12.2021
- Aided in verifying credentials and creating profiles for new clients
- Acted as a liaison between contracted facilities and per diem clinicians
- Wrote knowledge-based articles for clinician and facility use
- Researched state-specific requirements for CNAs, RNs, PNs, caregivers, etc
- Initiated and inspected state background checks for potential clients
Administrative Assistant
CENTA Medical Group
07.2020 - 08.2021
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Accounts Payable Specialist
Auburn Family Medicine
01.2020 - 05.2020
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Reached out to customers to verify information and follow up on client issues.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Updated accounting ledgers and journals to balance statements and maintain consistent records.
- Streamlined daily reporting information entry for efficient record keeping purposes.
Medical Receptionist
Auburn Family Medicine
06.2018 - 05.2020
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Supported office staff and operational requirements with administrative tasks.
Education
Bachelor of Science - Health Service Administration
Auburn University
Auburn, Alabama05.2020
Skills
- User Experience Design (UX)
- Analyzing User Feedback
- Building design system elements
- User Testing
- Wireframing
- Prototyping
- Google Analytics
- Tableau
- Figma
- Miro
- Jira
Timeline
UX Researcher/Designer
Nursa
12.2021 - 09.2023
Client Support Specialist
Nursa
08.2021 - 12.2021
Administrative Assistant
CENTA Medical Group
07.2020 - 08.2021
Accounts Payable Specialist
Auburn Family Medicine
01.2020 - 05.2020
Medical Receptionist
Auburn Family Medicine
06.2018 - 05.2020
Bachelor of Science - Health Service Administration
Auburn University
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