Catherine Sprague
Houston,TX
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
3
3
years of professional experience
Work History
Receptionist
Mike Calvert Toyota
10.2024 - Current
- Greeted approximately 50 incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
Competitive Cheerleading Coach
Woodlands Elite Houston
09.2022 - 05.2023
- Attended trainings on rules, regulations and safety protocols, implementing principles and requirements throughout training and performance
- Taught routines in preparation for performance at sports games and competitions, instructing on safe and correct execution of stunts, gymnastics, choreography and cheers
- Assessed player abilities and assigned positions according to individual strengths
- Encouraged team members to become stronger, more agile athletes and more successful competitors through focus and effective training
- Readied 10 team members to compete in tournaments and other special events
Receptionist
Woodlands Elite Houston
09.2022 - 05.2023
- Scheduled and confirmed appointments
- Served approximately 30 visitors by greeting, welcoming and directing to appropriate personnel
- Updated and recorded customer or client information to maintain accounts
- Processed payments and updated accounts to reflect balance changes
- Sorted incoming mail and directed to correct personnel each day
- Answered calls and emails daily
Education
High School Diploma -
St. John XXIII College Preparatory
Katy, TX05.2021
Skills
- Meticulous and Organized
- Organization skills
- Telephone skills
- Data entry
- Data inputting
- Document management
- Professional demeanor
- Time management
Timeline
Receptionist
Mike Calvert Toyota
10.2024 - Current
Competitive Cheerleading Coach
Woodlands Elite Houston
09.2022 - 05.2023
Receptionist
Woodlands Elite Houston
09.2022 - 05.2023
High School Diploma -
St. John XXIII College Preparatory
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