Summary
Overview
Work History
Education
Skills
Timeline
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Catherine Stegman

Viera,FL

Summary

Results-driven Sales Representative with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

14
14
years of professional experience

Work History

CEO

My Reality!!!
11.2023 - Current
  • Boosted brand engagement by creating compelling social media posts and campaigns.
  • Cultivated a loyal following on social media platforms through consistent posting schedules and authentic community engagement strategies.
  • Applied current editing and photography tools to tell great stories.
  • Improved community interaction on social media platforms, responding to comments and messages, fostering loyal and active community.
  • Managed content distribution across multiple channels, ensuring cohesive and consistent brand message.

Senior Pharmaceutical Sales Representative

DDP Medical Supply
06.2023 - 11.2023
  • Developed territory sales strategies to maximize market penetration and consistently exceed quotas.
  • Provided exceptional customer service by addressing concerns promptly and offering solutions that met clients'' needs while adhering to company policies.
  • Established a solid referral network among healthcare providers, leading to an increase in qualified leads and closed deals.
  • Continually expanded product knowledge through training programs and self-directed learning initiatives, positioning oneself as an expert resource for customers.
  • Used consultative sales approach to understand and meet customer needs.
  • Contacted customers and prospects to generate new business to achieve company growth goals.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Tracked customer and supply chain details for precise and timely fulfillment.
  • Used CRM Software to maintain company database with essential account and sales information.
  • Mentored junior sales representatives through training programs, sharing best practices to improve overall team performance.

Retail Sales Associate

Target
03.2018 - 09.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Assisted in training new cashiers, improving team performance and consistency in customer service.
  • Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.

Pharmaceutical Sales Representative

Ashfield Healthcare / Pfizer
08.2019 - 07.2022
  • Gained customer loyalty by providing exceptional follow-up support and addressing inquiries promptly.
  • Implemented efficient time management strategies that allowed for optimal coverage of assigned territory while maintaining a healthy work-life balance.
  • Expanded market share by identifying potential clients and successfully converting them to long-term customers.
  • Increased sales revenue by building strong relationships with healthcare providers and delivering informative product presentations.
  • Engaged clients in informational program discussions and presentations by providing value-added education and product benefits to grow product volume.
  • Maintained accurate records of sales activities, ensuring timely submission of reports to management for review and assessment.
  • Educated physicians and pharmacists on drug use, benefits, dosage and risks.
  • Communicated with customers by employing effective selling, listening and negotiation skills while using proper terminology, approved messaging and branded materials.
  • Demonstrated strong product knowledge during client interactions, effectively addressing concerns and increasing trust in the product line.
  • Exceeded sales targets consistently through effective territory management and strategic planning.

Pharmaceutical Sales Representative

Pharma Source / Takeda
01.2019 - 10.2019
  • Engaged clients in informational program discussions and presentations by providing value-added education and product benefits to grow product volume.
  • Developed and executed territory business plans that aligned with the company''s overall sales objectives, ensuring consistent progress towards set targets.
  • Educated physicians and pharmacists on drug use, benefits, dosage and risks.
  • Demonstrated strong product knowledge during client interactions, effectively addressing concerns and increasing trust in the product line.
  • Exceeded sales targets consistently through effective territory management and strategic planning.
  • Prospected continuously for new potential customers and maintained robust conversion rate.

Customer Care Representative

Cigna
03.2013 - 08.2016
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Navigated multiple computer systems and applications to find information.
  • Utilized CRM systems to accurately track customer interactions and update account information.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Streamlined call response times for improved customer experience through effective communication techniques.
  • Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.

Pharmaceutical Sales Representative

TMS Health
02.2011 - 08.2012
  • Gained customer loyalty by providing exceptional follow-up support and addressing inquiries promptly.
  • Implemented efficient time management strategies that allowed for optimal coverage of assigned territory while maintaining a healthy work-life balance.
  • Expanded market share by identifying potential clients and successfully converting them to long-term customers.
  • Increased sales revenue by building strong relationships with healthcare providers and delivering informative product presentations.
  • Achieved individual, territory and company goals for sales, market share and call matrix

Education

Bachelor of Science - Communication

Clarion University of Pennsylvania
Clarion, PA
05.1989

Skills

  • Effective Decision Making
  • Operational Excellence
  • Customer Focus
  • Strategic Visioning
  • Client Relationship Building
  • Negotiation
  • Business Development
  • Project Management
  • Marketing and Advertising
  • Innovative and Visionary
  • Effective Communicator and Public Speaker
  • Global perspective

Timeline

CEO

My Reality!!!
11.2023 - Current

Senior Pharmaceutical Sales Representative

DDP Medical Supply
06.2023 - 11.2023

Pharmaceutical Sales Representative

Ashfield Healthcare / Pfizer
08.2019 - 07.2022

Pharmaceutical Sales Representative

Pharma Source / Takeda
01.2019 - 10.2019

Retail Sales Associate

Target
03.2018 - 09.2023

Customer Care Representative

Cigna
03.2013 - 08.2016

Pharmaceutical Sales Representative

TMS Health
02.2011 - 08.2012

Bachelor of Science - Communication

Clarion University of Pennsylvania

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Catherine Stegman