Catherine Stevenson
Columbia,SC
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Forward-thinking Acting Assistant Manager with proven history of leadership, planning and problem solving. Adept collaboration with Acting Assistant Manager to accomplish demanding objectives, motivate staff and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
3
3
years of professional experience
Work History
Acting Assistant Manager
Old Navy, Gap
Columbia, SC
10.2023 - Current
- Resolved customer inquiries and complaints requiring management-level escalation.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Completed inventory audits to identify losses and project demand.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Monitored employee attendance records, timekeeping, and payroll information.
Acting Lead
Old Navy, Gap
Columbia, SC
03.2023 - 10.2023
- Researched roles to learn traits, mannerisms, accents and other key features of characters.
- Oversaw day-to-day operations within the department ensuring successful completion of tasks according to established timelines.
- Collaborated with director to find best interpretation for character.
- Conducted regular audits of existing procedures and protocols in order to identify areas for improvement or enhancement.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Developed systems and processes to improve efficiency of the Acting Lead team operations.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Sales Associate
Old Navy, Gap
Columbia, SC
08.2020 - 03.2023
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Handled customer complaints in a professional manner.
- Ticketed, arranged and displayed merchandise to promote sales.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Provided accurate information about products, prices and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Computed purchases and received and processed cash or credit payment.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Received and displayed product shipments on store retail shelves upon delivery.
- Organized store by returning merchandise to proper areas and restocked displays.
- Bagged or packaged purchases and wrapped gifts.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed transactions using a point-of-sale system.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Engaged customers in friendly, professional dialogue to determine needs.
- Greeted customers to determine wants or needs.
Education
M.D. - Nursing
Central Carolina Technical College
Sumter, SC05-2026
High School Diploma -
Lugoff-Elgin High School
Lugoff, SC01-2023
Skills
- Operations Management
- Sales Monitoring
- Recruiting and Interviewing
- Employee Scheduling
- Task Delegation
- Employee Performance Evaluations
- Product and Service Knowledge
- Customer Relationship Management (CRM)
- Retail Operations
- Employee Performance Evaluation
- Contract Management
- Marketing Tactics
- Business Administration
- Customer Relations
- Sales Strategies
- Sales Growth
- Money Handling
Timeline
Acting Assistant Manager
Old Navy, Gap
10.2023 - Current
Acting Lead
Old Navy, Gap
03.2023 - 10.2023
Sales Associate
Old Navy, Gap
08.2020 - 03.2023
M.D. - Nursing
Central Carolina Technical College
High School Diploma -
Lugoff-Elgin High School
Similar Profiles
Taylor MccoyTaylor Mccoy
Merchandise Manager at Old Navy, GapMerchandise Manager at Old Navy, Gap
Christopher TottenChristopher Totten
Worker/Cleaner at Old Navy, GapWorker/Cleaner at Old Navy, Gap
Eric SHELTONEric SHELTON
Sales Floor Associate at Old Navy, GapSales Floor Associate at Old Navy, Gap