Catherine Stockman
Leander,TX
Summary
Adept at managing high-volume tasks with precision, I excelled at Austin Heart, enhancing patient experience through effective schedule management and insurance verification. My quick learning ability and attention to detail ensured a seamless workflow, contributing significantly to office efficiency. Knowledgeable in Microsoft and EPIC software, my proactive approach and team-player attitude drove positive outcomes.
Overview
31
31
years of professional experience
Work History
Office Administration Coordinator
Ascension Seton Physical Therapy and Rehabilitation
Cedar Park, TX
09.2025 - Current
- Scheduled appointments for 12 therapy doctors.
- Maintained daily schedule and arranged new appointments for incoming referrals.
- Scanned and saved patient information into electronic database.
- Answered incoming calls and assisted with patient inquiries and concerns.
- Coordinated modified barium swallow studies for hospital and speech therapist.
- Managed front office supplies.
- Checked in patients and processed copayments daily.
- Tracked records on spreadsheets for incoming referrals and specific insurance patients.
- Prepped charts for next days appointments.
- Verified insurances and inputed information into database.
Medical Office Specialist
Austin Heart
Georgetown, TX
09.2023 - 03.2024
- Check-in/out for 6 doctors for a very fast paced cardiologist office
- Daily tasks are answering high volume calls through a 7 line phone, scheduling patient appointments and transferring calls to various departments
- Naming/filing online faxes, faxing out medical records through RightFax, check in-boxes daily for emails from providers and colleagues to schedule procedures, office visits, etc
- Send provider orders daily through Leading Reach to facilities such as St David's Medical Center and ARA for imaging, various procedures and heart monitor approvals
- Check and maintain provider schedules for errors and always making sure their schedule is full daily
- Utilize Webex internal messaging system to monitor and send messages daily to workmates and office manager
- Schedule appointments using EPIC software
- Perform data entry of patient information into electronic health records system
- Verify Insurances and collect payments
- Balance drawer at end of day
Front Office Specialist
Austin ENT Associates
Round Rock, TX
09.2022 - 09.2023
- Scheduled patient appointments for two doctors in a lucrative environment
- Verified insurances and collected payments at check-in/check-out
- Entered patient demographics
- Organized incoming faxes and attached to files for the doctors to review
- Set up patient appointments from referral requests sent from other doctors' offices
- Responded to medical record requests from both patient and doctors
- Prepped patient charts/verified all insurances for next day appointments
- Took on any additional necessary tasks and worked closely as a team player with the main objective of prospering the practice and getting the task at hand done in a timely and efficient manner
Front Desk Receptionist
Windsor Park Veterinary Clinic
Austin, TX
07.2021 - 09.2022
- Schedule pet appointments and surgical procedures, check in/out clients and their pets, file paperwork and enter client demographics into computer, scan all important paperwork into pdf format, handle three-line phone while multi-tasking; email, fax and refer patients to other clinics and emergency veterinary hospitals at the Dr’s request
Front Office Receptionist
Pain Specialists Of Austin
Austin, TX
04.2010 - 10.2010
- Scheduled appointments, managed patient payment and front office
- Data entry
Store Manager
Beall's Inc.
Gonzales, TX
01.2008 - 06.2008
- Managed store employees, took in merchandise, created and set up floor displays, data entry, customer service and customer resolutions
Patient Scheduler
Austin Diagnostic Clinic
Austin, TX
04.2004 - 11.2004
- Scheduled patients for 8 clinical doctors in an Internal Medicine and Endocrinology office
- Front desk receptionist, patient checkout
Chiropractic Assistant
Maddox Chiropractic Clinic
Austin, TX
02.2002 - 11.2003
- Certified chiropractic assistant, front office duties, patient check-in/check-out, collected payments, therapies, X-ray tech
Bank Teller
Bank of America
Austin, TX
04.2001 - 10.2001
- Handled customer currency transactions
Inbound Call Center Representative
JCPenney Telemarketing
Austin, TX
02.1999 - 03.2001
- Took inbound customer orders
- Customer service specialist
Floor Associate
Burlington
Austin, Texas
12.1997 - 05.1998
- Maintained two departments. Put out inventory, and helped customers and supervisors where needed.
Sales Floor Associate Cashier
Beall's Inc.
Austin, Texas
02.1997 - 12.1997
- I created displays for new products, helped customers with their shopping needs, and maintained and stocked items in my areas. Cashiering experience.
Restaurant Hostess
Chuy's Tex-Mex
Austin, Texas
03.1996 - 02.1997
- Welcomed patrons to the restaurant, sat them, and brought them their drinks, chips, and salsa to their table. Helped the wait staff when needed. I took orders when needed.
Car Hopper
Sonic
Austin, Texas
03.1996 - 12.1996
- Brought customer orders to their vehicles, as well as performed money transactions.
Bagging Associate
HEB Grocery Store
Austin, Texas
01.1996 - 06.1996
- Bagged groceries for customers and helped disabled and blind customers shop for their items. Gathered carts outside, and brought them back to their designated spots for customers.
Education
High School Diploma - undefined
Continental Academy Home School
Coral Gables, FLSkills
- Listening skills
- Insurance verification knowledge
- Hospitality services
- Oral and written communication
- Data entry
- Microsoft savvy
- Customer service specialist
- Multi-tasker
- Quick Learner
- Team-Player
- Office supplies ordering
- Patient confidentiality
- Insurance verification
- Appointment setting
- Schedule management
- Positive attitude
- Medical reception
- Attention to detail
- Office administration
- Phone and email etiquette
Timeline
Office Administration Coordinator
Ascension Seton Physical Therapy and Rehabilitation
09.2025 - Current
Medical Office Specialist
Austin Heart
09.2023 - 03.2024
Front Office Specialist
Austin ENT Associates
09.2022 - 09.2023
Front Desk Receptionist
Windsor Park Veterinary Clinic
07.2021 - 09.2022
Front Office Receptionist
Pain Specialists Of Austin
04.2010 - 10.2010
Store Manager
Beall's Inc.
01.2008 - 06.2008
Patient Scheduler
Austin Diagnostic Clinic
04.2004 - 11.2004
Chiropractic Assistant
Maddox Chiropractic Clinic
02.2002 - 11.2003
Bank Teller
Bank of America
04.2001 - 10.2001
Inbound Call Center Representative
JCPenney Telemarketing
02.1999 - 03.2001
Floor Associate
Burlington
12.1997 - 05.1998
Sales Floor Associate Cashier
Beall's Inc.
02.1997 - 12.1997
Restaurant Hostess
Chuy's Tex-Mex
03.1996 - 02.1997
Car Hopper
Sonic
03.1996 - 12.1996
Bagging Associate
HEB Grocery Store
01.1996 - 06.1996
High School Diploma - undefined
Continental Academy Home School