Catherine Stoner
Brighton,CO
Summary
Dynamic and adaptable professional with over six years of customer-facing experience in healthcare, hospitality, and pet care sectors. Expertise in multitasking, problem-solving, and consistently delivering exceptional service while maintaining a positive demeanor. Quick learner of new systems and processes, with a proven ability to effectively train others. Thrives in fast-paced environments, ensuring efficiency and high-quality outcomes in every interaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Patient Care Coordinator/TMS Technician
Katie's Way PLUS
12.2023 - 07.2025
- Directed patient scheduling, insurance verification, and front desk operations, improving clinic efficiency.
- Administered TMS treatments, monitored patient progress, and maintained accurate documentation.
- Developed and trained staff on front desk procedures and Transcranial Magnetic Stimulation protocols.
Lead Host
Gibsons Restaurant Group
02.2023 - 11.2023
- Managed 300+ daily reservations and coordinated seating for 120+ tables to optimize flow and guest satisfaction.
- Oversaw cash handling and end-of-shift reconciliations with accuracy and accountability.
- Trained and mentored new hosts, ensuring consistent service quality and team readiness.
Server, Bartender, & Wing Certified Trainer
Buffalo Wild Wings
02.2022 - 02.2023
- Delivered exceptional guest service, answered menu questions, and processed orders efficiently.
- Prepared beverages and maintained a safe, comfortable environment for guests.
- Trained and coached new staff, improving team performance and operational consistency.
Epcot Festivals QSR Staff
The Walt Disney Company
07.2021 - 01.2022
- Assisted guests with menu and festival/event information, enhancing the guest experience.
- Prepared food items safely and efficiently, meeting health and sanitation standards.
- Processed orders and payments accurately while coordinating with team members and kitchen staff.
Education
Associate of Arts - Health Sciences
Front Range Community College
Westminster, CO12-2027
High School Diploma -
Kearney High School
Kearney, NE05.2019
Skills
- Customer Service & Communication
- Conflict Resolution & Active Listening
- Team Collaboration & Training
- POS Systems & Cash Handling
- Scheduling & Appointment Management
- HIPAA Compliance & Insurance Verification
- Computer Literacy (Microsoft Office, Kareo)
- Patient Care & Data Entry
Certification
- QPR Gatekeeper, 06/01/25
- Basic Life Support, 01/01/24
- Deep Transcranial Magnetic Stimulation, 12/01/23
Timeline
Lead Patient Care Coordinator/TMS Technician
Katie's Way PLUS
12.2023 - 07.2025
Lead Host
Gibsons Restaurant Group
02.2023 - 11.2023
Server, Bartender, & Wing Certified Trainer
Buffalo Wild Wings
02.2022 - 02.2023
Epcot Festivals QSR Staff
The Walt Disney Company
07.2021 - 01.2022
Associate of Arts - Health Sciences
Front Range Community College
High School Diploma -
Kearney High School
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