Catherine Stout
Robinson,IL
Summary
Dedicated professional with diverse experiences, training, and strong work ethic. Committed to continuous skill acquisition and knowledge expansion. Skilled in delivering exceptional support to teams and individuals to enhance organizational efficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Paraprofessional
South Eastern Special Education
08.2022 - Current
- Provided classroom support to teachers, including classroom management
- Assist students with daily assignments as well as teaching everyday tasks
- Provided support to students on bathroom etiquette
- Attend regular in person training and online training
- Provide behavioral intervention when necessary
- Provide support to coworkers when needed
- Advise teacher of observations or concerns
- Data collection
- MSI 1 & 2
Customer Support Specialist
LiveOps
11.2021 - 12.2021
- Assist customers with returns, exchanges, and refunds when needed
- Resolved customer inquiries efficiently through phone and chat support channels.
- Utilized CRM software to track and manage customer interactions effectively.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Associate
Walmart
08.2020 - 04.2022
- Stock merchandise / freight
- Top Stock (pull overstock items down from risers, place overstock items on risers)
- Create labels for merchandise as needed
- Assist in all areas as needed
- Maintain inventory
- Executed daily customer service tasks, resolving inquiries and enhancing shopping experiences.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Supported merchandising efforts by arranging products according to company guidelines.
- Adapted quickly to new procedures and store policies, promoting operational efficiency.
Houseparent
St. Joseph's Indian School
Chamberlain, South Dakota
11.2018 - 08.2020
- Care for up to 13 children ranging in age from 9 to 12. All from Native American backgrounds.
- Balanced schedules to provide optimal rest, play and educational periods.
- Improve group and individual behavior with positive management strategies.
- Set up “house” routines and rules to maintain safe environment and provide consistency.
- Supervised daily activities and provided guidance to children in residence.
- Implemented behavioral management strategies to promote positive interactions among students.
- Collaborated with staff to create safe, nurturing environment for all residents.
- Monitored individual progress and communicated updates with families and relevant team members.
- Assisted in crisis intervention, ensuring emotional well-being of students during challenging situations.
- Participated in regular training sessions to improve skills in child development and trauma-informed care.
- Promoted sense of belonging among residents by fostering positive group dynamic that emphasized mutual respect, empathy, and understanding.
- Completed detailed documentation for each resident's file regarding behavioral observations, incidents reports, progress notes, and other pertinent information.
Assistant Manager
Galveston Beach Resort
Galveston, Texas
05.2017 - 11.2018
- Entered guest reservations into computer databases using Campground Manager with very few errors during the time I was employed.
- Personally addressed and welcomed guests to the resort.
- Educated guests regarding important property information and directions to all areas of interest on the island including restaurants, shopping, and entertainment venues.
- Assisted guests with rentals while staying at the resort.
- Compiled and prepared registration sign-up forms for various activities at the resort.
- Kept the resort grounds clean and tidy.
- Organized activities for guests.
- Collaborated with management to refine operational procedures, enhancing overall effectiveness.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Relief Houseparent
Presbyterian Children's Homes & Services
Waxahachie, Texas
06.2016 - 05.2017
- Cared for up to 8 children ranging in age from 9 to 18 in a home setting.
- Organized educational and recreational activities to promote social skills and teamwork among residents.
- Boosted self-esteem among residents by celebrating individual achievements and encouraging personal growth opportunities.
- Implemented conflict resolution strategies to maintain a harmonious living environment for all residents.
- Discussed new developments, misbehavior and concerns with parents or guardians and/or their counselors.
- Set up “house” routines and rules to maintain a safe environment and provide consistency.
- Supervised daily activities, ensuring safety and emotional well-being of children in care.
- Collaborated with multidisciplinary teams to implement therapeutic interventions and support services.
House Parent
Big Springs Ranch for Children
12.2014 - 06.2016
- “Co-Parenting” a house of up to 8 boys ages 6-12.
- Set up and monitor daily, age appropriate chores
- Teach basic life skills (tie shoes, fold and put away laundry, personal hygiene, and proper social behavior.)
- Administered and documented medications administered, keeping a daily log.
- Developed and implemented individualized care plans to address emotional and behavioral needs.
- Supervised daily activities and routines for children, ensuring safety and well-being.
- Coordinated recreational activities and educational programs to enhance personal growth.
- Maintained accurate records of children's progress and behavioral observations for staff reviews.
- Collaborated with multidisciplinary teams to provide comprehensive support services for children and families.
- Advocated for children's needs during case conferences, contributing to holistic care strategies.
- Collaborated with fellow staff members for smooth transitions and continuity of care between shifts and during changes in residence.
Office Manager
Barton Amusements Sales and Service
05.2012 - 12.2014
- Managed all accounting, invoicing, and office operations for a personally owned business.
- Provided comprehensive customer service.
- Assisted with equipment repairs.
- Ordered Supplies as needed
- Coordinated daily office operations, ensuring smooth workflow and efficiency.
- Maintained accurate records of service contracts and client interactions.
- Oversaw vendor relationships, ensuring timely delivery of products and services.
- Developed office procedures documentation, standardizing practices across administrative tasks.
Office Manager
Global Vending
08.2007 - 05.2012
- Ensure new hire paperwork was completed on all new employees, and sent to Corporate
- Handled several vending accounts in Houston and surrounding areas, ensuring needs were met via inbound and outbound calls
- Route staff to locations based on the needs of the location
- Cash and coin collections from various establishments
- Data Entry-entered all money collected from each machine into computer program Excel reports
- Verified data matched in software program and Excel spreadsheets
- Counted and verified cash matched data from Software program and Excel
- Bagged and labeled money for deposit
- Coordinated with Armored car service to pick up for deposit
- Assisted in repairs on equipment as needed
- Assist with inventory and ordering as needed
- Maintained contact with customers via phone, and/ or email promptly
- Managed scheduling for staff and service appointments, optimizing resource allocation.
Account Rep
Entertainment Experts
01.2011 - 01.2012
- Handled several vending accounts in Maryland, Virginia, and the DC area
- Cash and coin handling for several locations
- Entered all money collected from each machine into handheld database
- Assisted in repairs on equipment as needed
- Merchandising
- Inventory Management
Education
GED -
Bryan High School
Bryan, Texas03.1991
GED -
Texas A&M University
College Station, TX03.1991
Certificate - Christian Counseling
NCCA And Colorado Theological Seminary
Exline, IA2019
Skills
- Skilled in utilizing various office software and tools to streamline operations and ensure smooth workflow
- Effective problem-solving skills
- Adept at handling diverse tasks with efficiency and accuracy
- Maintain records
- Meticulous attention to detail
- Strong organizational and communication skills
- Data entry
- Time management
- Empathy and patience
- Adaptability and flexibility
- Friendly and patient
- Highly professional
- Social-emotional learning
- Classroom organization
- Adaptive teaching strategies
- Positive reinforcement
- Parent communication
- Special education & special needs support
- Art and music integration
- Visual schedules creation
- Strong work ethic and dependable
Certification
- Licensed as foster parent
- Red Cross First Aid/CPR
Hobbies and Interests
Outside of work, I spend time with my family. I also enjoy being creative when time allows. My husband and I recently became reptile hobbyists, specializing in ball pythons. We attend Reptile and Exotic shows if time allows. Our current collection includes 27 ball pythons and 3 sand boas.
Timeline
Paraprofessional
South Eastern Special Education
08.2022 - Current
Customer Support Specialist
LiveOps
11.2021 - 12.2021
Associate
Walmart
08.2020 - 04.2022
Houseparent
St. Joseph's Indian School
11.2018 - 08.2020
Assistant Manager
Galveston Beach Resort
05.2017 - 11.2018
Relief Houseparent
Presbyterian Children's Homes & Services
06.2016 - 05.2017
House Parent
Big Springs Ranch for Children
12.2014 - 06.2016
Office Manager
Barton Amusements Sales and Service
05.2012 - 12.2014
Account Rep
Entertainment Experts
01.2011 - 01.2012
Office Manager
Global Vending
08.2007 - 05.2012
GED -
Bryan High School
GED -
Texas A&M University
Certificate - Christian Counseling
NCCA And Colorado Theological Seminary
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