Catherine Strauss
Kansas City,KS
Summary
Compassionate caregiver with extensive experience at OPM, adept at developing personalized care plans and enhancing clients' quality of life. Proven ability in problem resolution and active listening, ensuring adherence to health protocols while fostering strong relationships. Skilled in documentation and reporting, contributing to efficient care delivery and client satisfaction.
Overview
13
13
years of professional experience
Work History
Elderly Caregiver
OPM
01.2013 - Current
- Assisted with daily living activities, promoting independence and enhancing quality of life for clients.
- Developed personalized care plans based on individual needs and preferences of elderly clients.
- Administered medications and monitored health conditions, ensuring adherence to prescribed treatments.
- Provided companionship and emotional support, fostering positive relationships with clients and families.
Customer Service Representative
Centrinex
10.2021 - 12.2024
- Assisted customers with inquiries, ensuring accurate information delivery and timely issue resolution.
- Managed customer accounts, updating records to maintain data accuracy and compliance.
- Collaborated with team members to enhance service quality through feedback and shared best practices.
- Trained new staff on company procedures, improving onboarding efficiency and knowledge retention.
Education
Associate of Science - Healthcare Administration
University of Phoenix
Tempe, AZ12.2012
Skills
- Personal hygiene assistance
- Documentation and reporting
- Meal preparation
- Compassionate caregiving
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
Timeline
Customer Service Representative
Centrinex
10.2021 - 12.2024
Elderly Caregiver
OPM
01.2013 - Current
Associate of Science - Healthcare Administration
University of Phoenix
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