Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Catherine Tackett

Williston,ND

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet the needs of the oil & gas industry. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Operations Support Administrator

Axis Energy
Williston, ND
10.2024 - Current
  • Created and verified accuracy of field tickets.
  • Implemented and maintained payroll systems, ensuring accuracy and timeliness of data.
  • Posted work hours completed to files to properly bill clients.
  • Processed employee rehires, transfers and terminations.
  • Processed new employee paperwork and entered information into payroll system.
  • Processed weekly per diem requests.
  • Oversaw invoicing processes, ensuring accuracy of billing information.
  • Maintained accurate records of all operational activities.

Operations Support Coordinator

Enerplus
Dickinson, ND
06.2023 - 10.2024
  • Performed administrative duties and prepared operational procedures to assist operations support manager
  • Maintained up to date route schedules for field crews
  • Participated in operations team meetings to coordinate and assign project management tasks
  • Created and maintained well-organized electronic files to support business processes in Smartsheet
  • Scheduled timely repair and routine maintenance services to minimize disruption to office production
  • Organized staff meetings and training aimed at facilitating knowledge sharing among team members
  • Organized spaces, materials and catering support for internal and client-focused meetings
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale
  • Optimized organizational systems for payment collections, AP/AR and recordkeeping
  • Reconciled invoices within Wellview
  • Entered invoices requiring payment
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable
  • Enhanced financial accuracy with thorough verification of invoices against purchase orders and contracts
  • Managed expense report processing, verifying receipts for accuracy and compliance with company policies before reimbursement
  • Ensured timely approval of invoices by monitoring outstanding items and following up with approvers as needed
  • Managed fleet inventory and streamlined vehicle allocation processes for optimal usage
  • Organized routine maintenance tasks to ensure all vehicles remained in optimal working condition throughout their service life
  • Coordinated the decommissioning of retired vehicles, ensuring proper disposal procedures were followed and maximizing resale value where applicable
  • Implemented GPS tracking technology to monitor vehicle locations, ensuring efficient dispatching and route planning efforts were employed throughout the organization''s operations
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.

Sales Representative

Ixom Watercare, Medora Corporation
Dickinson, ND
06.2021 - 06.2023
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates
  • Collaborated with cross-functional teams to identify and address customer needs
  • Utilized CRM software to manage client information, track leads, and monitor sales progress
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications
  • Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts
  • Developed comprehensive understanding of product offerings in order to effectively communicate benefits to prospective customers
  • Managed a portfolio of key accounts; consistently hitting quarterly targets whilst maintaining excellent levels of customer satisfaction
  • Processed orders and managed inventory within SAP.

Customer Service Representative

Medora Corporation
Dickinson, ND
09.2017 - 06.2021
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
  • Responded to customer requests for products, services, and company information
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step- by-step resolutions with patience and professionalism
  • Tracked orders and notified customers of status or potential delays
  • Planned shipments from production to end-user and scheduled installation/repair crews
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability
  • Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality
  • Ensured all work orders were properly completed and customers were provided with detailed reports.

Administrative Assistant

Iseman Homes
Dickinson, ND
03.2014 - 09.2017
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
  • Supported staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records
  • Managed expense reports for staff members, ensuring accurate documentation of spending for budgeting purposes
  • Maintained inventory of office supplies and placed orders.

Education

Associates of Applied Science - Business Administration

Lane Community College
Eugene, OR
11.2010

High School Diploma -

Carlin Combined School
Carlin, NV
06.2002

Skills

  • Account Management
  • Scheduling Coordination
  • Proficient in Microsoft Office
  • Logistics
  • Sales Management
  • Office Management
  • Employee Orientation

Certification

Driver's License

Timeline

Operations Support Administrator

Axis Energy
10.2024 - Current

Operations Support Coordinator

Enerplus
06.2023 - 10.2024

Sales Representative

Ixom Watercare, Medora Corporation
06.2021 - 06.2023

Customer Service Representative

Medora Corporation
09.2017 - 06.2021

Administrative Assistant

Iseman Homes
03.2014 - 09.2017

Associates of Applied Science - Business Administration

Lane Community College

High School Diploma -

Carlin Combined School

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Catherine Tackett