Catherine Taro
New Boston,MI
Summary
Proven Parts Manager with a track record of enhancing inventory management and customer satisfaction at National RV Detroit. Skilled in inventory restocking and problem-solving, I significantly improved efficiency and reduced costs. Known for reliability and exceptional customer service.
Overview
10
10
years of professional experience
Work History
Parts Manager
National RV Detroit
04.2023 - Current
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Ordered parts for customers and repair shop.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Barcode system for tracking parts from receipt to issuance, substantially decreasing inventory discrepancies.
- Boosted customer satisfaction by establishing rapid response system for parts inquiries and orders.
- Collaborated with sales teams to develop promotional materials for parts, boosting awareness and sales.
Parts Specialist
General RV
03.2016 - 04.2023
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Assisted customers in finding appropriate parts promptly.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
Direct Care Worker
Enhanced INC
09.2014 - 06.2016
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
- Monitored and assisted residents through individual service plans.
- Administered medications accurately and promptly, adhering to medication schedules and physician instructions.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Reduced instances of patient injury through vigilant monitoring and timely intervention in high-risk situations.
- Ensured clean and comfortable living environments through diligent housekeeping duties catered towards individual preferences whenever possible.
- Kept clients engaged in social networks and communities for personal health and growth.
- Provided transportation services for patients'' appointments with healthcare providers or community-based events as needed.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
Education
GED -
Tinkham Adult Education
Westland, MISkills
- Invoice processing
- Shipping and receiving
- Patient care
- Customer service
- Packaging and labeling
- Inventory management
- Reliability and punctuality
- Ordering parts
- Improving customer satisfaction
- Parts identification
- Order fulfillment
- Inventory restocking
- Goal setting
- Problem-solving skills
Timeline
Parts Manager
National RV Detroit
04.2023 - Current
Parts Specialist
General RV
03.2016 - 04.2023
Direct Care Worker
Enhanced INC
09.2014 - 06.2016
GED -
Tinkham Adult Education
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