Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catherine Thomas

Hampton,VA

Summary


Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.

Overview

24
24
years of professional experience

Work History

Supervisor

TJX Corporation (Home Goods)
10.2023 - Current
  • 1. Training Merchandising
  • 2. Sales while giving great customer
  • 3. Setting planograms
  • 4. Cash reconciliation
  • 5. Inventory
  • 6. Helping store achieve daily sale plan and other aspects of supervision

Sales Representative

The Dump Furniture Store
05.2020 - 10.2023
  • Sales, Merchandising, Help with displays for ads all to give are customer a great experience.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.

Assistant Manager

Care A Lot Pet-Supply
09.2014 - 02.2019
  • Overseeing daily operations, while working with customers and achieving daily goals
  • Also all departments to help drive the business and give personal Supervision where needed
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Assistant Manager

Brookstone
09.2013 - 02.2014
  • Overseeing daily operations, while working with customers, and achieving daily goals

Department Manager

Norfolk Naval Exchange
07.2006 - 05.2013
  • Drive sales and profits to target by ensuring great customer service. Team member satisfaction, recruit develop, and retain talented team members.
  • Overseeing the process through online communication with Head Quarters and Buyers

Assistant Manager

BOMBAY & CO
09.2001 - 07.2006
  • Overseeing of stores daily business while also setting goals and analyzing reports.

Education

Diploma - Business

William Penn Sr. High School
York, PA
06.1978

Skills

  • Bookkeeping

  • Planograms

  • Leadership

  • Cash Handling

  • Assistant Manager Experience

  • Team development

  • Receptionist

  • Training

  • Goal oriented

  • Staff management

  • Scheduling

  • Inventory

  • Merchandising

  • Team Building

  • Customer service

  • Training and mentoring

Work Type

Full TimePart Time

Work Location

On-Site

Timeline

Supervisor

TJX Corporation (Home Goods)
10.2023 - Current

Sales Representative

The Dump Furniture Store
05.2020 - 10.2023

Assistant Manager

Care A Lot Pet-Supply
09.2014 - 02.2019

Assistant Manager

Brookstone
09.2013 - 02.2014

Department Manager

Norfolk Naval Exchange
07.2006 - 05.2013

Assistant Manager

BOMBAY & CO
09.2001 - 07.2006

Diploma - Business

William Penn Sr. High School

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