Catherine Thomas

• Strengthened 4 evidence-based prevention programs targeting substance abuse, aligning all operations with stringent state and federal guidelines.

• Steered a diverse team of 12 + junior managers, clerical staff, behavioral health workers, and temp staff toward achieving division goals within 1.5 years.

• Administered 3 grant portfolios, ensuring 100% compliance, reporting, and fund allocation.

• Secured >$1 million in new grants that expanded treatment capacity and enhanced community outreach.

• Implemented a 15-month, $200,000 grant that opened 5 new Oxford Houses; this initiative resulted in housing for 40+ individuals in recovery in the first year.

• Collaborated with fiscal staff to streamline the use of complex funding sources, ensuring financial integrity and resource optimization.

• Partnered with HR to spearhead a career advancement and retention workshop, focusing on professional development and staff engagement.

• Developed and presented comprehensive training modules to 50+ staff across 4 clinics and 3 divisions that centered on regulatory guidelines, tech proficiency, and career advancement.

• Directed daily operations, including fiscal and budget management, contracts, vendor relations, purchasing and orders, technologies, 6 over-the-counter services, and public engagement.

• Prepared operating and capital budgets exceeding $4M, calculated fee structures, and administered city contracts, with revenues of more than $2M.

• Implemented technology-based systems, including digital recordkeeping and invoicing protocols, improving process efficiency and increasing collections revenue by 50%.

• Designed and launched an in-house licensing program, reducing costs by $100,000 and increasing revenue by 20% in 3 years.

• Reduced direct operational costs by over $100,000 annually while enhancing service delivery.

• Strengthened stakeholder and community relationships through strategic planning, outreach, and compliance with municipal and state codes, maintaining 90% customer satisfaction rate.

• Led and created staff training to 15+ staff across 3 programs on shelter management software, animal care standards, and safety protocols

• Guided a $100,000 grant to expand Medi-Cal enrollment and outreach.

• Conducting presentations and creating written materials, interpreted and communicated complex healthcare laws and eligibility to clients, staff, and the public.

• Supervised 3 enrollment counselors, completed and submitted progress reports to the State of California.

• Spearheaded the design and execution of targeted outreach campaigns, leading to a >5% reduction in uninsured populations within San Luis Obispo County in one year.

• Developed materials and conducted training sessions to ensure staff were equipped to effectively perform outreach, enrollment, and client assistance tasks.

• Improved knowledge and understanding of healthcare laws, changes, and resources for clients and County Staff by collaborating with multiple County service departments, non-profits, and community organizations.

• Created press releases, education material, information packets, and other resources intended to inform clients and staff members of the healthcare laws and the services this grant provides.

• Educated students, faculty, and community members on the Affordable Care Act, healthcare navigation, and insurance marketplace resources.

• Planned, coordinated, and executed large-scale outreach events, workshops, and presentations reaching audiences ranging from small groups to 300 participants.

• Initiated one-on-one guidance and follow-up to connect individuals with appropriate health insurance options, improving access to care.

• Developed and implemented engaging educational programs for youth, fostering creativity and critical thinking.
• Facilitated interactive workshops, promoting collaboration and active learning among participants.
• Designed curriculum materials to meet or exceed state academic standards and youth interests, ensuring relevance and engagement.
• Delivered art, community, and environmental education workshops to K–12 students in Title I schools, linking classroom learning to real-world social issues.
• Partnered with schools, nonprofits, and community organizations to broaden program reach and student impact.