Catherine Thompson
Marysville
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Office Manager & Human Resources
TB Trucking & Absolute Buckeye Services
01.2018 - 01.2025
- Coordinated office operations to ensure efficient workflow and smooth daily functions.
- Managed scheduling for staff meetings and external appointments effectively.
- Developed and implemented administrative procedures for improved efficiency.
- Maintained records and files, ensuring accuracy and confidentiality of information.
- Assisted in budgeting processes by tracking expenses and processing invoices.
- Communicated with clients to address inquiries and provide support as needed.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Organized company events including holiday parties, team building activities .
EMPLOYBRIDGE -Area Operations Manager (PLX & RMFG)
EmployBridge
Central/Northern Ohio
01.2019 - 01.2021
- Develop standard operating procedures to streamline operational tasks.
- Assist in budgeting and forecasting to align resources with operational needs.
- Reviewed employee performance evaluations on a regular basis, providing feedback and guidance when necessary.
- Resolved customer service issues and complaints in a timely manner.
- Addressed problems encountered by personnel during their daily activities promptly and efficiently.
- Facilitated communication between management and employees regarding changes in policies or procedures.
- Ensured compliance with all government regulations related to area operations activities.
- Monitored staff performance, ensuring adherence to company standards of quality and productivity.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Controlled expenses, eliminated waste, reduced overhead costs and developed operating budgets.
- Oversaw financial management, budget management, accounting and payroll activities.
- Developed and implemented operational policies and procedures to ensure efficient workflow.
- Supported regional branches with turnaround management processes, increasing organization and efficiency to enhance profitability.
- Decreased district operational overhead between branches while improving overall sales.
- Collaborated with other departments to develop strategies that would improve overall organizational effectiveness.
- Organized team building exercises designed to promote collaboration among colleagues within the area operations department.
- Identified opportunities for process improvement through analysis of existing systems and procedures.
- Visited regional locations to verify full functionality and operational effectiveness.
EMPLOYBRIDGE - Interim Branch Manager
EmployBridge/Prologistix
Allentown
01.2019 - 01.2020
- Managed daily operations and ensured compliance with company policies.
- Supervised team performance and provided ongoing training and support.
- Coordinated staffing needs and scheduled shifts for optimal coverage.
- Led safety meetings and promoted a culture of workplace safety among staff.
- Enhanced customer relations by addressing inquiries and resolving issues promptly.
- Analyzed operational reports to identify areas for improvement in service delivery.
- Managed staff scheduling, hiring and training processes.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Resolved escalated customer complaints in a timely manner.
- Developed strategies to increase customer satisfaction and loyalty.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Disciplined employees to encourage compliance with company policies and procedures.
- Created reports summarizing operational performance metrics for senior management review.
EMPLOYBRIDGE - Branch Manager
ResourceMFG
Springfield
01.2018 - 01.2019
- Managed a team 8
- Took headcount from 60 to 250 in a matter of 3 months and increased steadily from there MAX headcount 420
- Payroll for all associates utilizing a variety of systems
- Created
- Recruiting plans
- Retention plans
- Job fairs
- Workforce Workshops
EMPLOYBRIDGE - Training & Compliance Department
Corporate Call Center
01.2011 - 01.2018
- Assisted in organizing project documentation for team collaboration.
- Supported team members by handling routine administrative tasks efficiently.
- Conducted research to gather relevant information for ongoing projects.
- Prepared presentations and reports to aid team discussions and decision-making.
- Contributed to brainstorming sessions, providing creative input for project ideas.
- Helped maintain applicant tracking systems and recruiting metrics.
- Prepared reports summarizing project progress and results for management review.
- Maintained positive working relationship with fellow staff and management.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Set specific goals for projects to measure progress and evaluate end results.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Worked closely with human resources to support employee management and organizational planning.
- Monitored operations and reviewed records and metrics to understand company performance.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Analyzed company's expenditures and developed financial models.
EMPLOYBRIDGE - Staffing Supervisor/Account Manager
ResourceAcctg
Knoxville
01.2009 - 01.2011
- Recruited and hired qualified candidates to fill open positions.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Created monthly reports for senior management summarizing operational performance metrics.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Conducted performance evaluations, providing feedback and coaching for team development.
Education
Bachelor of Science - Business Administration and Management
Franklin Pierce College
Manchester, NHAssociate of Science - Nursing - LPN
University of Tennessee
Knoxville, TNSkills
- Office management
- Budget management
- Invoice processing
- Record keeping
- Customer service
- Data tracking
- Team building
- Employee training
- Process improvement
- Staff scheduling
- Performance evaluation
- Workforce management
- Operations management
- Vendor engagement
- Policy and procedure modification
- Staff training
- Payroll and budgeting
- Human resources
Certification
- Lean Six Sigma Yellow Belt Certified 2015/2016
- Len Six Sigma Green Belt Certified
Accomplishments
- Successful full cycle recruiting and placement of a wide spectrum of candidates in the following fields:
- Administrative (15years) Automotive (3 years) Logistics (5 years) Engineering (2 Years)
- Financial (15 Years) Medical (2 year) Restaurant (6 years) Transportation (2 years)
- Successful
- Managed high-volume clients, contractors, managers.
- Perused client leads through personal marketing, Internet, prospecting, cold-calling, and networking.
- Conducted extensive research and recruiting via the Internet, prospecting, and personal inquiries
- And So Much more …
Volunteer Experience
- Seymour Volunteer Fire Department, FIREFIGHTER/EMR, 2008, 2015, Interior/External Firefighter Certified, Hazardous Material Awareness/Operations Certified, Vehicle Extrication Certified, ICS100, 200, 700, 800 Certified, Low Angle Rope Rescue Certified, Swift Water Rescue Certified, Emergency Medical Responder, CPR/AED Certified
- Regional Coordinator for the East Tennessee Region of Fire Corps, 2009, 2013, Seymour Volunteer Fire Department Support Services Division 2009-2012, National Award of Excellence Recipient – Fire Corps 2010, Jobseekers 2009-2015, Administrative Assistant/Human Resources to Seymour VFD 2011-2015, Secretary for all Business/Officer Meetings with Seymour VFD 2011-2013, Secretary to Sevier County Fire Chiefs Association (2-year term) 2011-2013
References
References available upon request.
Extracurricular Activities
Lead Small Women’s Bible Study Group Worship Team Ministry/Prayer Team Various Volunteer rolls through Church
Timeline
EMPLOYBRIDGE -Area Operations Manager (PLX & RMFG)
EmployBridge
01.2019 - 01.2021
EMPLOYBRIDGE - Interim Branch Manager
EmployBridge/Prologistix
01.2019 - 01.2020
Office Manager & Human Resources
TB Trucking & Absolute Buckeye Services
01.2018 - 01.2025
EMPLOYBRIDGE - Branch Manager
ResourceMFG
01.2018 - 01.2019
EMPLOYBRIDGE - Training & Compliance Department
Corporate Call Center
01.2011 - 01.2018
EMPLOYBRIDGE - Staffing Supervisor/Account Manager
ResourceAcctg
01.2009 - 01.2011
Bachelor of Science - Business Administration and Management
Franklin Pierce College
Associate of Science - Nursing - LPN
University of Tennessee
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