Catherine Thompson
Columbus,OH
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Office Manager & Human Resources
TB Trucking & Absolute Buckeye Services
01.2018 - 01.2025
- Coordinated office operations to ensure efficient workflow
- Managed scheduling external appointments
- Developed and implemented administrative procedures
- Maintained records and files, ensuring accuracy and confidentiality
- Assisted in budgeting processes
- Communicated with clients
- Answered phone calls and responded to emails
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable
- Monitored payments due from clients and promptly contacted clients with past due payments
- Maintained impeccable office organization to support efficiency
- Created spreadsheets in Excel to track data
- Organized company events including holiday parties, team building activities
- Streamlined office operations, improving workflow efficiency and communication between owner and employes
Area Operations Manager
EmployBridge
01.2019 - 01.2021
- Develop standard operating procedures to streamline operational tasks
- Assist in budgeting and forecasting to align resources with operational needs
- Reviewed employee performance evaluations on a regular basis, providing feedback and guidance when necessary
- Resolved customer service issues and complaints in a timely manner
- Addressed problems encountered by personnel during their daily activities promptly and efficiently
- Facilitated communication between management and employees regarding changes in policies or procedures
- Ensured compliance with all government regulations related to area operations activities
- Monitored staff performance, ensuring adherence to company standards of quality and productivity
- Connected with clients and developed strategies to achieve sales and customer service goals
- Oversaw payroll activities.
- Supported regional branches with turnaround management processes, increasing organization and efficiency to enhance profitability
- Collaborated with other departments to develop strategies that would improve overall organizational effectiveness
- Identified opportunities for process improvement through analysis of existing systems and procedures
- Visited regional locations to verify full functionality and operations
- Streamlined operational processes, enhancing efficiency across multiple locations
- Led cross-functional teams to implement strategic initiatives and improve service delivery
Branch Manager
EmployBridge
01.2018 - 01.2020
- Managed daily operations and ensured compliance with company policies
- Supervised team performance and provided ongoing training and support
- Led safety meetings and promoted a culture of workplace safety among staff
- Enhanced customer relations by addressing inquiries and resolving issues promptly
- Analyzed operational reports to identify areas for improvement in service delivery
- Managed staff scheduling, hiring and training processes
- Managed and inspired team members to perform to full potential, driving branch profitability
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Conducted regular performance reviews for all employees in the branch
- Monitored financial performance of the branch on a monthly basis
- Resolved escalated customer complaints in a timely manner
- Developed strategies to increase customer satisfaction and loyalty
- Oversaw daily branch operations, ensuring adherence to company policies and regulatory compliance
Training & Compliance
EmployBridge
01.2011 - 01.2018
- Developed and implemented training programs to enhance employee skills and performance across multiple regions
- Conducted needs assessments to identify training gaps and tailored learning solutions accordingly
- Collaborated with leadership to align training initiatives with organizational goals and strategic objectives
- Facilitated workshops and seminars, engaging participants through interactive learning techniques
- Evaluated training effectiveness through feedback and assessments, driving continuous improvement in programs.
- Leveraged e-learning platforms to deliver scalable training solutions across diverse geographical locations
- Improved staff retention rates by creating engaging and informative training sessions
- Collaborated with cross-functional teams to customize training materials for various departments
- Streamlined onboarding process for new hires, accelerating their integration into the company culture
- Empowered employees to take charge of their career trajectories through personalized growth plans developed in partnership with their supervisors
- Managed new employee orientation training process for more than 75 employees each year
- Communicated all learning and performance objectives, schedules, and training assessments to upper management
- Trained staff during demonstrations, meetings, conferences, and workshops
- Managed all exempt employee coaching, training, and performance improvement actions
- Coordinated and prioritized required training courses for all employee levels
Executive Recruiter
EmployBridge
01.2009 - 01.2011
- Recruited and hired qualified candidates to fill open Accounting and Finance positions for contingent and direct-hire placements
- Created monthly reports for senior management summarizing operational performance metrics
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services
- Oversaw marketing initiatives, increasing brand awareness and sales
- Maintain high retention rate of 92% for contingent workforce
- Managed more than 20 clients for all hiring needs
Education
Bachelor of Science - Business Administration and Management
Franklin Pierce College
Rindge, NHSkills
- Office management
- Invoice processing
- Customer service
- Data tracking
- Team building
- Employee training
- Process improvement
- Staff scheduling
- Performance evaluation
- Workforce management
- Operations management
- Vendor engagement
- Policy and procedure modification
- Staff training
- Payroll
- Human resources
- Organizational skills
Certification
- Lean Six Sigma Yellow Belt Certified 2015/2016
- Len Six Sigma Green Belt Certified
Extracurricular Activities
Lead Small Women’s Bible Study Group Worship Team Ministry/Prayer Team Various Volunteer rolls through Church
Timeline
Area Operations Manager
EmployBridge
01.2019 - 01.2021
Branch Manager
EmployBridge
01.2018 - 01.2020
Office Manager & Human Resources
TB Trucking & Absolute Buckeye Services
01.2018 - 01.2025
Training & Compliance
EmployBridge
01.2011 - 01.2018
Executive Recruiter
EmployBridge
01.2009 - 01.2011
Bachelor of Science - Business Administration and Management
Franklin Pierce College