Catherine Tomasovic

I was involved in daily technology application and equipment operations, offering desk-side assistance to resolve tech support issues. I conduct installations, repairs, upgrades, backups, and maintenance tasks. I've identified opportunities for process automation, integrating technology to streamline tasks. My communication skills have been strengthened through regular interactions with others, demonstrating respect, friendliness, and a willingness to assist as needed. I'm adaptable and proficient in quickly learning new concepts. I've developed strong organizational and communication skills through coursework and volunteer activities. I manage order tracking, notifying customers of any status changes or potential delays, and prioritize workloads to address critical issues first. I've trained new employees in safe practices and warehouse procedures and liaised with internal and external stakeholders for smooth operations.

My efforts have enhanced customer satisfaction by ensuring timely and accurate order fulfillment, including providing troubleshooting and technical support. I've generated necessary documentation for customer orders and worked with the Operations team on systematic research processes to resolve issues. I'm capable of making independent decisions daily, multitasking at a high level, and shifting focus based on priority needs and escalations. I'm proficient in email etiquette, familiar with Outlook, and experienced in Excel, Word, PowerPoint, and various homegrown systems at Ingram Micro. I maintain a positive, professional attitude towards clients, sales, and co-workers, executing customer sales order updates with utmost accuracy and efficiency. I apply effective time management to meet deadlines, identify and solve problems by analyzing information, and work well independently and as part of a team. I am passionate about learning, and I’m committed to continual improvement.

I performed research and analytical work for the fleet services department, particularly in the areas of cost management, vehicle replacement schedules, performance benchmarking, action plan tracking, and staff requirements. I collaborated regularly with leadership in Network Operations, State Management Teams as well as externally to clients to optimize network and business operations. I conducted state/contract specific presentations on a regular basis, utilizing data visualization tools to effectively communicate business insights on overall network performance. I deployed predictive analytics models to forecast future trends, extracting and interpreting data patterns to translate findings into actionable outcomes.

I provided support and management of all network projects within assigned areas. I performed data entry of provider rates and capacity, and assisted with analytical insights, including developing guidelines for adequacy. I executed proficient use of Excel, PowerPoint, Outlook, and Word daily. I took responsibility of testing new software performance for the company, analyzed and reported incidents/overall improvement of functionality.

I was responsible for fulfillment of Member Fax ‘n Pull and Check ‘n Pull orders. I reviewed orders and executed pulling items from shelves, scanning items, wrapping, and palletizing items, ensuring the accuracy of orders and invoices, securing items until members arrive, and following up an out-of-stock merchandise to meet member needs. I maintained updated knowledge of internal processes and industry best practices to optimize service delivery. I collaborated with managers, coworkers, customers, and other business partners to provide excellent customer service. I streamlined order management processes for increased efficiency and productivity, including identifying priorities, deadlines, and expectations.

I was proficient in determining and recommending ways to address improvement opportunities through adapting and learning from change, difficulties, and feedback. I exhibited high energy and professionalism by acknowledging the member, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting the company’s products and services.