Catherine Tommasini

*Met or exceeded daily sales goals (80+%) by recruiting guests, booking services/events, and building connections to develop relationships for future business.
*Presented professional image with a customer centered focus consistent with Macy's brand values, rooted in hospitality for all guests.
*Developed strong rapport with clients, fostering long-term relationships and generating repeat business.
*Boosted sales figures by identifying and capitalizing on emerging market trends.
*Implemented targeted upselling strategies that resulted in increased average transaction values for luxury and trend beauty purchases.
*Acquired all beauty certification standards for Lancome and Macy's through training and monthly continued education classes (e.g. Beauty Playground, Lancome Learning).

*Luxury Coat Sales for G-III Apparel and other luxury brands.
*Exceeded sales goals by offering first-rate guest hospitality with a top daily coat sales of $15k.
*Built rapport with guests and assessed needs with tailored recommendations via selecting merchandise, pairing accessories, upselling, and closing sales.
*Assisted in visual merchandising efforts, creating eye-catching displays that drew customers in.
*Demonstrated product features, answered questions and persuasively overcame objections.
*Informed customers of promotions to increase sales productivity and volume as well as promote/enroll guests in Bronze rewards and Macy's card services.
*Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

*Provided first-rate customer service by addressing clients' concerns promptly and professionally throughout case duration.
*Maintained strict confidentiality of sensitive client information, adhering to ethical guidelines and professional standards at all times.
*Managed up to 40+ incoming calls, dozens of email/texts and several hundred complex caseloads with multiple deadlines, ensuring timely completion of all tasks moving toward settlements.
*Conducted thorough investigations into uncovering critical evidence supporting our clients' cases, employing knowledge of laws, regulations, insurance claims and legal procedures.
*Expedited resolution of disputes with insurance companies utilizing effective negotiation skills to produce the best result for clients.
*Contributed to a positive work environment by fostering collaborative relationships among colleagues from various practice areas.

*Achieved Property & Casualty multi-state license through successful completion of the Florida adjuster license training program and examination.
*Led claim team as #1 in metrics; production, closures, positive customer feedback, and team assists.
*Provided remarkable customer service by addressing dozens of daily policyholder inquiries/concerns with empathy and discernment ensuring their needs were met promptly.
*Composed/reconciled/evaluated/negotiated dozens of daily proposed damage estimates for first-party attorney represented demands including public adjusters.
*Interpreted and conveyed multiple Personal Lines policies to insureds involving weather and catastrophic structural damages, applying knowledge of construction, structural design, and effects of weather associated damages.

*Provided legendary service to insured members through daily dedication and continuation.
*Led claim team metrics for claim closure, member satisfaction index, program referrals, and claim status reports.
*Interpreted policy language to insureds and applied appropriate coverage to covered losses.
*Investigated coverage, liability, conducted recorded interviews with insureds, claimants, and witnesses; minimum 40 incoming calls, dozens of emails/texts, and 150+ case files (auto files move/close faster)
*Composed Arbitration filings, responded to demands and heard cases as a member of Arbitration Forums.

*Retained and managed 200+ assigned cases by analyzing, investigating, and negotiating claims involving P & C liability, premises, and contractor liability.
*Reviewed/negotiated/settled claims involving insureds' liability in relation to business negligence, construction defect and commercial bodily injury claims.
*Negotiated and/or defended settlement of first-party claims.
*Evaluated legal documents pertaining to litigation and collaborated with attorneys to review and provide defense.
*Composed arbitration filings and pursued active subrogation.
*Maintained comprehensive knowledge of insurance policies, medical management, and regulations, leading to accurate decision-making on claim eligibility/assessment.

*Serviced policyholders and managed 200+ high complexity caseload in Southern Oregon by conducting field inspections of property losses involving interior/exterior dwellings including large outbuildings.
*Composed/reconciled/negotiated/settled independent Xactimate structural repair estimates for insureds and contractors including total loss structure fires.
*Interpreted policy language and guided insureds through settlement process following large loss of dwelling and contents replacement.
*Conducted presentations for claims personnel and agencies.
*Served as liaison to public, governmental entities, and law enforcement agencies conveying insurance issues.
*Collaborated with clients and colleagues professionally via telephone, correspondence, in-person meetings and remotely.

*Investigated/evaluated/negotiated/settled hundreds of auto bodily injury claims including fatalities, total-loss vehicle damages, and coverage investigations.
*Received and applied Medical Management Training, Auto Claims School, and legal classes with in-house counsel, necessary to validate and evaluate bodily injury claims.
*Reduced company exposure to potential lawsuits by identifying potential fraud with SIU.
*Provided mentorship and support to junior colleagues for the resolution of liability, property damage, and bodily injury claims.
*Ensured claim handling compliance using fair claims practices, state regulations, laws, and ethical standards.
*Collaborated with in-house counsel in defense of lawsuits and attended depositions, mediations, and settlement conferences.